Briana Trujillo
Rio Rancho,NM
Summary
Hardworking ready to help co-workers and upper management achieve agency goals, while making sure our constituents of NM get the help they need in applying for benefits, offered by HCA. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm to serve our community.
Overview
18
18
years of professional experience
Work History
FAA 1
New Mexico Health Care Authority
4363 Jager Dr. NE Rio Ranchp, NM 87144
06.2017 - Current
- Determine eligibility for multiple income support programs and authorizing public assistance services.
- Independently manages a caseload.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Interviews clients and to determine eligibility for food, financial, medical and energy assistance programs in accordance with federal and state regulations.
- Identifies and response to client needs, and provides timely and appropriate customer service.
- Authorizes distribution of program benefits and coordinates referrals to appropriate medical, social, educational, and vocational resources.
- Composes narratives and analyzes case records to support and document eligibility decisions.
- Maintains case records by verifying and analyzing changes in clients circumstances to determine how information will affect eligibility, benefits levels, and disbursements.
- Performs periodic reviews of benefits authorization and recertification’s, in accordance with federal and state regulations.
- Documents client’s employment plans, work participation, agreements, referrals, disbursements, and compliance with program policies and regulations.
- Operate multiple computer systems, which are based on analysis and organization of client information.
- Performs related duties as required.
Administrative Assistant to CFO
NM Public Regulation Commission
1120 Paseo De Peralta, Santa Fe NM 87507
05.2012 - 06.2017
- Business Operations Specialist for the agency’s departments in ASD, IT, HR, and the Commissioners. Managed special projects assigned by the CFO related to process improvement or organizational restructuring initiatives.
- Liaised with IT staff to resolve any technical issues impacting department functionality, minimizing downtime.
- Improved efficiency in meeting preparation by creating organized agendas and ensuring all necessary materials were distributed in a timely manner.
- Provided prompt assistance to internal auditors during annual reviews by preparing relevant documentation as needed.
- Maintained strict confidentiality of sensitive information pertaining to company finances, personnel matters, and strategic planning.
- Organized successful events, including board meetings, team-building activities, and conferences.
- Managed vendor relationships to ensure timely delivery of goods or services at optimal prices without compromising quality standards.
- Expedited invoice processing by developing a system for tracking payments and reconciling discrepancies efficiently.
- Handled HR files and confidential information in professional manner.
- Enhanced the CFO''s productivity by expertly managing calendars, scheduling appointments, and coordinating travel arrangements.
- Answered high volume of phone calls and email inquiries.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Utilities Records Clerk
NM Public Regulation Commission
1120 Paseo De Peralta Santa Fe, NM 87507
03.2007 - 05.2012
- Business Operations Specialist for the agency’s departments in ASD, IT, HR, and the Commissioners. Managed special projects assigned by the CFO related to process improvement or organizational restructuring initiatives.
- Liaised with IT staff to resolve any technical issues impacting department functionality, minimizing downtime.
- Improved efficiency in meeting preparation by creating organized agendas and ensuring all necessary materials were distributed in a timely manner.
- Provided prompt assistance to internal auditors during annual reviews by preparing relevant documentation as needed.
- Maintained strict confidentiality of sensitive information pertaining to company finances, personnel matters, and strategic planning.
- Organized successful events, including board meetings, team-building activities, and conferences.
- Managed vendor relationships to ensure timely delivery of goods or services at optimal prices without compromising quality standards.
- Expedited invoice processing by developing a system for tracking payments and reconciling discrepancies efficiently.
- Handled HR files and confidential information in professional manner.
- Enhanced the CFO''s productivity by expertly managing calendars, scheduling appointments, and coordinating travel arrangements.
- Answered high volume of phone calls and email inquiries.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
High School Diploma -
Pojoaque Valley High School
1574 NM-502 Santa Fe, NM 8750605-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Decision-making
- Problem resolution
Timeline
FAA 1
New Mexico Health Care Authority
06.2017 - Current
Administrative Assistant to CFO
NM Public Regulation Commission
05.2012 - 06.2017
Utilities Records Clerk
NM Public Regulation Commission
03.2007 - 05.2012
High School Diploma -
Pojoaque Valley High School