Briana Van Norstran
Douglasville,GA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fulfillment Strategies International
Atlanta, Georgia
09.2022 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Cashier, Florist, and Fuel center worker
Kroger
Douglasville, Georgia
02.2021 - 09.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints professionally in accordance with company policy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with loading floral arrangements onto delivery trucks.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Hostess
Jefferson’s
Hiram, Georgia
08.2020 - 12.2020
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted servers in bussing tables when needed during busy periods.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided excellent customer service by addressing customer needs promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
South Paulding Highschool
Douglasville, GA05-2022
Skills
- Accountable
- Enthusiastic
- Engaging
- Fast learner
- Customer service
- Data entry
- Conflict resolution
- Employee training
- Team collaboration
- Effective communication
- Computer skills
- Email management
- Phone etiquette
- Multitasking and organization
- Microsoft Outlook, PowerPoint, Word, Excel, and Teams
- Analytical skills
- Critical thinking
- Policies and procedures adherence
Timeline
Customer Service Representative
Fulfillment Strategies International
09.2022 - Current
Cashier, Florist, and Fuel center worker
Kroger
02.2021 - 09.2022
Hostess
Jefferson’s
08.2020 - 12.2020
High School Diploma -
South Paulding Highschool