Briana Vildhede
Waukesha,WI
Summary
Dedicated HR Systems Analyst known for being solution-focused. Possess skills in data analysis and project management. Excel in problem-solving, teamwork, and adapting swiftly in fast-paced environments to achieve organizational objectives and team goals.
Overview
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Senior HR Systems Analyst
Brookdale Senior Living
, WI
09.2021 - Current
- Analyze user security access and make updates where needed to ensure company alignment and improve efficiency.
- Conduct system testing, to include user acceptance, new release, regression, file integration, test case creation, result documentation to ensure optimal performance for our users.
- Collaborated with cross-functional teams to implement system solutions for improved service
- Document processes and procedures to facilitate knowledge sharing among team members.
- Liaison with or service now team to help scope, develop, test and implement user template for submitting tickets to the appropriate user groups for resolution.
- Completed successful launch of the 2025 performance/development goals for the entire company (to date 29k employees)
- Kicked off 2026 mid-year reviews for, by completing configuration and assignments for Brookdale population within specific hire and assignment requirements.
- Supported project planning by defining tasks and timelines for initiatives. Create repeatable processes
- Worked closely with IT teams to ensure proper integration between system platforms.
- Resolved escalated issues from tier one support related to system functionality.
- Assisted in troubleshooting production issues to minimize disruptions in service delivery.
- Performs analysis and configuration tasks related to new and existing systems. Completed analysis with business users to ensure support of their business objectives
- Create and modify existing reports. Including being the project manager for new reports or fixes to existing ones that need to be escalated to the IT team.
- Assist in the complete implementation life-cycle of a new HCM suite (Oracle), to include leading set-up of the Talent Management module.
- 14 year progressive experience in PeopleSoft HCM on-premise.
- High performer in the Brookdale inquiry resolution system “Service Now”, completing multiple tickets daily related to reporting, production issues, system knowledge requests and configuration.
Benefits Analyst, Senior
Brookdale Senior Living
, WI
01.2020 - 08.2021
- Direct liaison between the benefits team and various partners throughout Brookdale; HR, HRIS, Payroll, IT, Accounting and Legal
- Supported the life cycle of Open Enrollment (OE) by confirming system integration requirements, setting timelines, testing and validation of (OE), analyzing data and monitoring ongoing enrollment.
- Successful project management role focused on process improvements related to Benefit’s Direct Billing and updates to Benefit Termination rules
- Conducted testing and validation for system enhancements
- Developed project plan for communication, submittal, and processing of paid benefits in response to changing COVID regulations
- Identified troubleshooting needs for benefit-related issues and served as the primary resource for benefit specialist escalations.
- Managed access to benefit-related reports and information for outside requesters.
Benefits Manager
Brookdale Senior Living
, WI
08.2017 - 01.2020
- Engaged in the Request for Proposal (RFP) process to choose both a Life and Disability vendor and a Leave of Absence and Short-term Disability vendor. Assisted with the set-up and integration of those vendors for benefits.
- Negotiated Service Level Agreement with benefit systems vendor, enhancing vendor performance and service delivery for Brookdale
- Benefits ambassador for our department by building close relationships with the HR teams as well as through open enrollment presentations and benefit fairs
- Managed and trained team specialists while taking on additional responsibilities due to department downsizing.
HRIS/Benefits Supervisor
Brookdale Senior Living
, WI
01.2016 - 08.2017
- Oversee daily operations for the Benefit and HRIS specialist roles
- HRIS - Served as HRIS liaison for HR systems projects and ad hoc data processing
- Acted as HRIS liaison for HR systems projects and ad hoc data processing.
- Benefits - Reviewed team processes for areas of opportunity and ability to streamline
- Benefits - Focused on team training and development
Benefits Specialist/Lead
Brookdale Senior Living
, WI
08.2011 - 01.2016
- Resolved employee questions regarding benefits through email and phone correspondence, enhancing employee understanding and satisfaction
- Managed various benefit processes, including HSA, COBRA, 401K, and tuition assistance, ensuring compliance and efficiency
- Effective resolution of employee questions regarding benefits via email and phone correspondence
- Collaborated on Brookdale community acquisition activity, supporting integration of benefits for new employees
Lead Scheduler
ANS Home Health Service
, WI
08.2009 - 08.2011
- Efficient scheduling of 150+ home health aides and nursing staff for individuals in a home care setting
- Assured continuous client care by managing on-call responsibilities, providing 24 hr. assistance for clients and employees
- Tracked aide availability, employee incentives, and changes in authorized hours for accurate billing.
- Coordinated and reviewed care plan charting to ensure compliance during audits.
Customer Service Manager
U.S. Bank
, WI
04.2009 - 08.2009
- Ensure branch met customer service goals and achieved business results
- Ensured branch met customer service goals, contributing to overall business success
- Addressed customer inquiries about products and services, concerns, and escalated complaints
Regional Operations Coordinator
DriveTime Sales and Finance
, AZ
03.2006 - 02.2009
- Progressive responsibility in the operational and administrative functions for multiple locations
- Conducted Quality Assurance Reviews to ensure policy standards and location compliance
- Provided reports to numerous corporate levels concerning financial accountability and location performance
- Designed course material and facilitated training on a consistent basis for staff development
Education
Bachelor of Arts (BA) - Organizational Communications
University of Wisconsin Whitewater
Whitewater, WI 09.2001 - 05.2005
Study Abroad Program -
Deakin University
Geelong, AustraliaSkills
- System analysis
- Requirements gathering
- Business process review
- System testing
- Project management
- Change management
- Cross-functional collaboration
- Effective communication
Timeline
Senior HR Systems Analyst
Brookdale Senior Living
09.2021 - Current
Benefits Analyst, Senior
Brookdale Senior Living
01.2020 - 08.2021
Benefits Manager
Brookdale Senior Living
08.2017 - 01.2020
HRIS/Benefits Supervisor
Brookdale Senior Living
01.2016 - 08.2017
Benefits Specialist/Lead
Brookdale Senior Living
08.2011 - 01.2016
Lead Scheduler
ANS Home Health Service
08.2009 - 08.2011
Customer Service Manager
U.S. Bank
04.2009 - 08.2009
Regional Operations Coordinator
DriveTime Sales and Finance
03.2006 - 02.2009
Bachelor of Arts (BA) - Organizational Communications
University of Wisconsin Whitewater
09.2001 - 05.2005
Study Abroad Program -
Deakin University