Briana Ward
Gloucester,US
Summary
Oversaw animal behavior management and customer service operations to cultivate a safe and welcoming atmosphere for pets and their owners. Championed initiatives that promoted positive interactions and strengthened community trust. Led training sessions to elevate team performance and service quality.
Led collaborative efforts to enhance team performance and meet project deadlines under pressure. Oversaw adherence to food safety standards and implemented best practices in baking and customer service.
Overview
8
8
years of professional experience
Work History
Cashier (Seasonal)
Belmont Pumpkin Farm
North, VA
09.2025 - 10.2025
- Executed food preparation and managed snack bar operations to enhance customer experience.
- Managed customer order fulfillment and transaction processing to ensure accuracy and efficiency.
- Managed cash register operations to facilitate seamless transactions for customers.
- Improved customer satisfaction levels through timely and responsive service delivery.
- Maintained orderly and sanitary service area to support customer satisfaction and safety standards.
Play Care Manager
The Pet Resort at Greensprings
Williamsburg, VA
01.2025 - 10.2025
- Crafted comprehensive care plans tailored to each pet's unique needs, ensuring optimal health and well-being.
- Oversaw daily operations to ensure adherence to high standards of care and safety protocols.
- Facilitated team meetings to strategize and enhance collaborative care approaches among caregivers.
- Evaluated operational workflows to pinpoint opportunities for enhancing service efficiency.
- Engaged in team meetings and training sessions to enhance knowledge of best practices in care management.
- Facilitated training sessions on best practices in animal handling and behavioral assessment techniques.
- Cultivated strong relationships with pet owners to enhance understanding of pet health and behavior management.
- Applied positive reinforcement techniques to improve obedience and socialization skills.
- Facilitated group training sessions to enhance communication skills between dogs and owners.
- Assessed canine progress throughout training sessions, adapting techniques to align with individual temperaments and learning styles.
- Designed and implemented tailored training programs addressing diverse dog breeds and behavioral challenges.
- Oversaw playgroups for dogs of all sizes, ensuring safety and fostering engaging interactions among pets.
- Facilitated training sessions for new staff on effective animal handling techniques and daycare protocols.
- Managed feeding schedules and administered medications tailored to individual dog needs.
- Designed and executed enrichment activities to enhance pet engagement and satisfaction.
- Facilitated organization of special events and promotions to enhance customer engagement.
- Documented comprehensive records of each pet's history, preferences, and medical information.
- Delivered grooming services, including coat brushing, nail trimming, and ear cleaning, to enhance pet hygiene and comfort.
- Engaged with pet owners through professional communication via phone, email, and text.
- Ensured animals received appropriate attention to maintain a secure environment during owner's absence.
Vet Assistant/Kennel Attendant
Vca Anderson’s Corner
Toano, VA
12.2023 - 05.2024
- Monitored and maintained cleanliness and health of animals within kennel environment.
- Provided detailed animal care and prepared surgical environments, ensuring optimal veterinary support.
- Executed specialized care protocols for senior, aggressive, and sick animals, prioritizing their physical and emotional needs.
- Conducted anesthesia oversight and performed regular maintenance on surgical instruments to uphold safety standards.
- Managed inventory of medical supplies and equipment, optimizing stock levels to support clinic operations.
- Educated pet owners on health maintenance, preventive care, and post-treatment instructions for enhanced pet wellness.
- Trained new staff on clinic protocols, fostering a collaborative environment focused on quality patient care.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
Play Care Coordinator
St. Francis Pet Resort
Williamsburg, VA
01.2023 - 11.2023
- Directed play care operations for dogs, ensuring effective staff management and client communication.
- Established structured schedules to optimize play care operations.
- Designed and implemented personalized training plans for dogs with behavioral issues.
- Facilitated vaccine reminder coordination to uphold compliance and enhance health safety for all animals.
- Ensured cleanliness and safety in playcare yards to promote a hygienic environment.
- Designed and implemented dynamic play care programs for diverse dog groups, enhancing positive behaviors.
- Optimized scheduling processes for assessments and play care sessions to enhance operational efficiency.
- Spearheaded behavioral improvement initiatives through customized training and individualized sessions.
- Oversaw comprehensive animal care responsibilities, including feeding, medicating, and grooming to ensure optimal health and comfort for all pets.
- Directed play care staff to cultivate a collaborative team environment focused on excellence in animal welfare.
Bakery/Deli
Kroger
Hayes, VA
02.2021 - 12.2022
- Facilitated customer assistance in bakery, ensuring baked goods were stocked efficiently, enhancing customer satisfaction.
- Cross-trained team members on deli-operated slicer to ensure operational proficiency.
- Managed overnight stocking of grocery freight, ensuring efficient handling of 50-100 lbs products.
- Oversaw bakery and deli operations, ensuring exceptional customer service and efficient task execution.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained a strong work ethic through consistent attendance at early morning baking shifts.
- Utilized creative techniques to adorn baked goods, ensuring visual appeal and customer satisfaction.
- Fostered teamwork and self-sufficiency to enhance overall project outcomes and team dynamics.
- Showcased agility in learning and flexibility in responding to changing situations.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
- Cultivated strong relationships by demonstrating respect, friendliness, and a commitment to helping others.
- Streamlined task prioritization and scheduling to consistently achieve deadlines.
Kennel Attendant
Middlesex County Animal Shelter
Saluda, VA
03.2018 - 04.2022
- Oversaw daily operations of kennel facilities, maintaining cleanliness and organization. Provided nutritional support by feeding animals and administered medications to enhance health outcomes. Addressed behavioral issues to foster a positive environment for animals.
- Managed care and safety protocols for animals weighing over 100 lbs to promote humane treatment.
- Implemented consistent care routines to promote optimal health and well-being of animals.
- Addressed behavioral issues in animals through expert handling techniques, prioritizing their safety and well-being.
- Ensured sanitary conditions and organization to promote animal welfare and health.
- Developed and executed individualized care plans for anxious and aggressive animals to enhance trust and overall well-being.
- Developed and introduced engaging activities for long-term shelter residents, fostering improved adoptability.
- Coordinated with volunteers to optimize care routines and maximize shelter resources.
- Trained staff on safety protocols and best practices in animal care operations, enhancing team performance.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
Education
High school or equivalent - undefined
Gloucester High School
Gloucester, VA08.2016
Skills
Animal Handling (Expert)
Customer Service (Expert)
Communication (Expert)
Animal Behavior (Expert)
Computer Skills (Experienced)
Team Leadership (Expert)
Problem Solving (Expert)
Customer Engagement (Expert)
Timeline
Cashier (Seasonal)
Belmont Pumpkin Farm
09.2025 - 10.2025
Play Care Manager
The Pet Resort at Greensprings
01.2025 - 10.2025
Vet Assistant/Kennel Attendant
Vca Anderson’s Corner
12.2023 - 05.2024
Play Care Coordinator
St. Francis Pet Resort
01.2023 - 11.2023
Bakery/Deli
Kroger
02.2021 - 12.2022
Kennel Attendant
Middlesex County Animal Shelter
03.2018 - 04.2022
High school or equivalent - undefined
Gloucester High School