BriAna Whatts
Orlando,FL
Summary
A dedicated and hardworking team player who is driven by absolute guest satisfaction. Focuses on maximizing guest experience by successfully managing concerns and resolving conflicts. I thrive in hospitality, customer relations, and leadership.
Overview
10
10
years of professional experience
Work History
Server
The Cheesecake Factory
01.2022 - Current
- Leads team in delivering exceptional customer service during high-volume shifts.
- Train and mentor new servers on menu knowledge and service standards.
Event Specialist
Frequency Sounds & Events
09.2023 - Current
- Lead execution of events, participate in setup, breakdown, and troubleshooting any issues while maintaining composure under pressure for a perfect show.
Bartender
Dave & Buster's
06.2020 - 12.2021
- Enhanced guest satisfaction and loyalty by providing exceptional customer service.
- Managed cash handling to ensure accurate accounting at the end of each shift.
Pool Concierge
Loews Sapphire Falls Resort
04.2018 - 08.2020
- Stimulated guest daily by hosting poolside games and activities for all ages, while maintaining pool area maintenance.
Company Manager
Wolfpack L.L.C.
01.2018 - 03.2021
- Delegated staff members by handling payouts, creating schedules, and keeping inventory fully stocked.
Camp Counselor
City of Orlando
05.2016 - 04.2018
- Developed and implemented daily activities for diverse groups - tailored to age-specific interest - while acing safety and engagement.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL05-2017
High School Diploma -
Timber Creek High
Orlando, FL05-2014
Skills
- Multitasking
- Leadership
- Training
- Problem resolution
Timeline
Event Specialist
Frequency Sounds & Events
09.2023 - Current
Server
The Cheesecake Factory
01.2022 - Current
Bartender
Dave & Buster's
06.2020 - 12.2021
Pool Concierge
Loews Sapphire Falls Resort
04.2018 - 08.2020
Company Manager
Wolfpack L.L.C.
01.2018 - 03.2021
Camp Counselor
City of Orlando
05.2016 - 04.2018
Associate of Arts - Business Administration
Valencia College
High School Diploma -
Timber Creek High