Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Theresa Alonzo

Roswell,NM

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest satisfaction through effective communication and upselling techniques, contributing to increased sales. Adept at multitasking in high-volume environments while maintaining cleanliness and adhering to food safety practices.

Overview

30
30
years of professional experience

Work History

Server

IHOP
01.2023 - 12.2024
  • Provided exceptional customer service by promptly addressing guest needs and inquiries.
  • Managed food and beverage orders accurately to ensure timely delivery.
  • Collaborated with kitchen staff to maintain efficient workflow during peak hours.
  • Assisted in training new servers on menu items and service protocols.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Processed payments efficiently, ensuring accuracy in transactions and cash handling.
  • Adapted quickly to changing situations, providing support during high-volume periods.
  • Implemented feedback from guests to improve service quality and dining satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

Bobs Original Sunrise Cafe
08.2017 - 03.2020
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Shift Manager

Jack in the Box
01.1995 - 08.1997
  • Provided exceptional customer service by promptly addressing guest needs and inquiries.
  • Managed food and beverage orders accurately to ensure timely delivery.
  • Collaborated with kitchen staff to maintain efficient workflow during peak hours.
  • Assisted in training new servers on menu items and service protocols.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Processed payments efficiently, ensuring accuracy in transactions and cash handling.
  • Adapted quickly to changing situations, providing support during high-volume periods.
  • Implemented feedback from guests to improve service quality and dining satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

Jerry Jumbos Cafe
08.2017 - 03.2020
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Streamlined order-taking process to minimize wait times for diners.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Area Manager

MJG Arbys
08.2010 - 06.2013
  • Oversaw daily operations to ensure compliance with company standards and policies.
  • Developed training programs to enhance team performance and operational efficiency.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends and inform strategic decision-making processes.
  • Led cross-functional teams in executing marketing initiatives that increased customer engagement.
  • Streamlined workflow processes, resulting in improved service delivery and customer satisfaction.
  • Mentored staff on best practices in customer service, fostering a positive team environment.
  • Conducted performance evaluations and provided constructive feedback to drive employee growth.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.

General Manager Training Manager

Arbys Resturant
11.2005 - 08.2010
  • Oversaw daily operations ensuring adherence to food safety and quality standards.
  • Implemented staff training programs enhancing team performance and service efficiency.
  • Managed inventory control processes optimizing stock levels and reducing waste.
  • Developed and executed marketing strategies increasing customer engagement and sales growth.
  • Streamlined scheduling procedures improving labor cost management and employee satisfaction.
  • Led cross-functional teams in executing promotional events boosting store visibility and revenue.
  • Analyzed financial reports identifying trends to drive strategic decision-making for profitability.
  • Fostered a positive workplace culture encouraging teamwork, communication, and employee development.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

General Manager/ Trainer

Jack in the Box
01.1995 - 08.2005
  • Developed training materials to enhance staff onboarding and operational efficiency.
  • Conducted regular training sessions to ensure compliance with company policies and safety standards.
  • Collaborated with management to identify training needs and improve employee performance.
  • Evaluated training effectiveness through feedback mechanisms and adjusted programs accordingly.
  • Mentored junior trainers to foster skill development and knowledge sharing within the team.
  • Implemented new training techniques that increased employee engagement and retention rates.
  • Oversaw scheduling of training sessions to optimize resource allocation and minimize disruption.
  • Analyzed operational workflows to streamline processes and support continuous improvement initiatives.
  • Developed a comprehensive training curriculum, resulting in higher competency levels among new general managers.
  • Acted as a liaison between trainees and senior management, ensuring clear communication and alignment of expectations.
  • Collaborated with cross-functional teams to align training content with company goals and objectives.
  • Ensured compliance with company policies, regulatory requirements, and industry standards within all aspects of the General Manager Training Program.
  • Established a supportive learning environment that encouraged open communication and creative problem-solving skills among trainees.
  • Effectively managed budgets associated with training initiatives while maximizing ROI on investments.

General Manager/ Training Manager

Whataburger
05.2000 - 08.2004
  • Oversaw daily operations, ensuring adherence to company policies and standards.
  • Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
  • Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
  • Developed training programs for staff, improving employee performance and retention rates.
  • Implemented cost control measures, driving profitability while maintaining quality service standards.
  • Analyzed operational data to identify trends, informing strategic decisions for business growth.
  • Fostered a positive work environment through effective communication and team-building initiatives.
  • Collaborated with marketing teams to enhance brand visibility and community engagement efforts.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.

General Manager

Jack in the Boc
01.1995 - 08.2000
  • Oversaw daily operations to ensure compliance with quality standards and operational efficiency.
  • Implemented staff training programs to enhance team performance and service delivery.
  • Developed and maintained budgets, optimizing resource allocation for improved profitability.
  • Streamlined inventory management processes to reduce waste and improve stock accuracy.
  • Collaborated with marketing teams on promotional campaigns to drive foot traffic and sales.
  • Led initiatives to enhance customer satisfaction through feedback analysis and service improvements.
  • Analyzed sales data to identify trends and adjust strategies for revenue growth.
  • Established performance metrics to assess employee productivity and operational effectiveness.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.

Education

Associate of Science - GED , Business

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Table setting knowledge
  • Ordering procedures
  • Foreign language proficiency
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Order delivery practices
  • Bill computation
  • Food inspection
  • Front-of-house display creation
  • Food spoilage prevention
  • Multitasking and organization
  • Food safety
  • Shift management
  • Upselling techniques
  • Price memorization
  • Effective customer upselling
  • Dish preparation
  • Responsible beverage service
  • Special dietary requirements
  • Specials promotion
  • Point-of-sale system
  • Customer feedback management
  • Dining crew workflow optimization
  • Hostess support
  • Dining customer service
  • Menu design
  • Table resetting
  • Positive guest interactions
  • POS operation
  • Take-out service
  • Point of sale (POS) system operations
  • Calm demeanor
  • Positive and professional
  • Food safety oversight
  • Table setting arrangements
  • Team member support
  • Check payment processing
  • Buffet setup and takedown
  • Server training
  • Menu item recommendation
  • Liquor, wine, and food service
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • Multitasking Abilities
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Languages

Spanish
Elementary

Timeline

Server

IHOP
01.2023 - 12.2024

Server

Bobs Original Sunrise Cafe
08.2017 - 03.2020

Server

Jerry Jumbos Cafe
08.2017 - 03.2020

Area Manager

MJG Arbys
08.2010 - 06.2013

General Manager Training Manager

Arbys Resturant
11.2005 - 08.2010

General Manager/ Training Manager

Whataburger
05.2000 - 08.2004

Shift Manager

Jack in the Box
01.1995 - 08.1997

General Manager/ Trainer

Jack in the Box
01.1995 - 08.2005

General Manager

Jack in the Boc
01.1995 - 08.2000

Associate of Science - GED , Business

Maricopa Community Colleges, Gateway Community College

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Theresa Alonzo