Kira Wheeler
Mt. Pleasant
Summary
Enthusiastic and reliable worker who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
IHOP
06.2023 - Current
- Assisted with training new staff on menu items and service protocols.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline workflow and improve service speed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Crew Member
Ponderosa Steakhouse
06.2021 - 06.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and ensured adherence to health and safety standards.
- Operated kitchen equipment efficiently while maintaining cleanliness and organization.
- Collaborated with team members to optimize workflow and enhance guest experience.
- Managed cash register operations accurately during peak service hours.
- Trained new crew members on restaurant procedures and best practices.
- Maintained stock levels and assisted with inventory management tasks as needed.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Shepherd High School
Shepherd, MI06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Safe food handling
- Team collaboration
- Supply restocking
- Quality control
Timeline
Server
IHOP
06.2023 - Current
Crew Member
Ponderosa Steakhouse
06.2021 - 06.2023
High School Diploma -
Shepherd High School