Tegan Dorian
Louisburg,KS
Summary
Dynamic and adaptable professional with a strong work ethic and exceptional customer service skills, honed at Metropolitan Housing Development. Proven ability to enhance client satisfaction through effective problem-solving and multitasking. Experienced in collaborating with teams to streamline operations and improve efficiency, while maintaining high cleanliness standards and attention to detail.
Overview
5
5
years of professional experience
Work History
Server
IHOP
01.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Trained and mentored new staff on service protocols and menu knowledge.
- Managed multiple tables efficiently during peak hours, prioritizing guest needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Implemented suggestions for improving workflow efficiency within the team.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Laborer
Metropolitan Housing Development
06.2021 - Current
- Operated heavy machinery for site preparation and material transport.
- Assisted in the construction of residential units, following safety protocols.
- Collaborated with team members to ensure timely project completion.
- Maintained tools and equipment to ensure optimal performance and safety.
- Adhered to construction schedules, minimizing delays through efficient workflow management.
- Streamlined material handling processes, reducing waste and improving efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Helped with door and window installations.
- Worked on sites, installing roofs and other exterior components.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Education
High School Diploma -
Blue Valley High School
Stilwell, KS05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Strong attention to detail
- Memory retention
- Cleanliness standards
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
- High energy and stamina
- Problem-solving
- Excellent communication
Timeline
Server
IHOP
01.2022 - Current
Laborer
Metropolitan Housing Development
06.2021 - Current
High School Diploma -
Blue Valley High School