Briana Williams
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Homemaker
Self-employed
Baytown, TX
07.2017 - Current
- Maintained entire family's schedule and organized events.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Addressed household needs with meal preparation, housekeeping and transportation.
- Developed and implemented activities to improve quality of life.
Cashier/Delivery Driver
Advanced Auto Parts
Crosby, TX
02.2017 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Cashier/Front Office Assistant
Cavenders Western Store
Pasadena, TX
12.2013 - 05.2014
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Restaurant Waitress
Waffle House Restaurant
La Porte, TX
10.2013 - 12.2013
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Lead Hostess
Southern Comfort Kitchen
Deer Park, TX
05.2012 - 12.2012
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Cleveland High School
Cleveland, TX05.2012
Skills
- Budgeting and Allocation
- Product Knowledge
- Customer Relations
- Customer Service
Timeline
Homemaker
Self-employed
07.2017 - Current
Cashier/Delivery Driver
Advanced Auto Parts
02.2017 - 07.2017
Cashier/Front Office Assistant
Cavenders Western Store
12.2013 - 05.2014
Restaurant Waitress
Waffle House Restaurant
10.2013 - 12.2013
Lead Hostess
Southern Comfort Kitchen
05.2012 - 12.2012
Cleveland High School