Briana Zapien
Orange County,USA
Summary
Passionate and motivated professional with diverse experience in office administration, stage management, game day operations for an NBA Team, and customer services operations. Recognized by leaders and peers for my extensive knowledge about the Benefit Auction business, maintaining long standing relationships, and efforts in driving to produce excellent result while upholding company values and standards.
Retail professional with focus on delivering exceptional customer service and effective merchandise presentation. Known for reliability, adaptability, and strong ability to meet dynamic business needs. Skilled in inventory control and fostering positive guest interactions.
Overview
10
10
years of professional experience
Work History
Back of House Merchandise Host/Hostess (HH)
Disneyland Resort
Anaheim, CA
06.2025 - Current
- Delivered exceptional guest service by engaging with visitors and ensuring memorable experiences.
- Maintain optimal inventory levels by ensuring assigned retail locations are consistently stocked and organized in a high-volume, fast-paced environment
- Assist with shipment operations, including unloading pallets from delivery trailers and efficiently processing incoming merchandise
- Sort, stage, and stock inventory in designated stockroom areas to support seamless store operations
- Collaborate with fellow Cast Members to locate and replenish merchandise across multiple locations throughout the resort
- Provide exceptional guest service by assisting guests in locating specific merchandise and ensuring a positive shopping experience
- Uphold company standards for cleanliness, safety, and efficiency in all back-of-house operations
Project Manager and Assistant to CEO
CA Coast Auctions
06.2018 - Current
- Serving in a dual role as an assistant to the CEO and as a Project Manager for CA Coast Auctions providing multifaceted services as assistant to the CEO as well as provide onsite event management.
- Provide administrative support to ensure efficient operation of the company which included answering and directing phone calls, organizing and scheduling appointments and meetings, maintaining contact lists, assisting in the preparation of regularly scheduled reports, developing and maintaining a filing system, ordering office supplies, booking travel arrangements, submitting and reconciling expense reports, take dictation, prepare and monitor invoices, handle sensitive information in a confidential manner, reply to email, telephone, or face to face inquiries and resolve administrative problems.
- Managed and directed a team of 15+ Auctioneers and Support Staff.
- Entrusted to manage confidential and sensitive matters, such as The CEO’s personal banking and accounting information
- Serve as the liaison between CA Coast Auctions and 200+ various national non-profit organizations
- Oversee particular tasks related to the event planning process
- Assist the Auctioneer to direct the flow of the event, problem solve and ensure all pre-approved details meet the client’s needs Work on-site with event staff and train volunteers to ensure the completion of a successful event
- Work on-site with event staff and train volunteers to ensure the completion of a successful event
Mascot Assistant
LA Clippers
01.2022 - 01.2023
- Coordinated and performed set-up duties, handling props and costumes, ensuring all necessary materials were ready for game day.
- Attended pre-game production meetings to review the run of show, ensuring clear understanding of the planned activities and timing.
- Managed Chuck the Condor's schedule and communicated with the game director, ensuring he was positioned appropriately throughout the arena to engage with fans.
- Execute planned performance and ensured timely execution of on-court and in-arena activities
- Actively participated in skits and on-court performances, enhancing the fan experience and entertaining the audience.
- Contributed to the creative aspects of the role, brainstorming and developing skits and ideas to engage fans and create memorable experiences.
- Assisted in the creation and editing of content for Chuck the Condor's social media platforms, ensuring consistent branding and engaging visual and written content.
- Collaborated with the mascot team to enhance the overall performance and presence of Chuck the Condor, fostering a vibrant and entertaining atmosphere during LA Clippers games.
- 2022-2023 NBA Season
Costumed Character Performer
Cedar Fair Entertainment Company
01.2016 - 01.2020
- Brought well known animated characters to life throughout Knotts Berry Farm through live shows, meet and greets, off-site special appearances, and television appearances
- Perform 6-8 live shows daily
- Attended daily meetings with Stage Managers, Show Directors and Supervisors to ensure the safety of all performers
- Work with our Direct Supervisor and a team of 20 Character Performers to ensure the Integrity and Standard of Performance for each Character is constantly upheld
- Provide training to all new hires for our department to ensure the standards of The Cedar Fair Entertainment Company were met (i.e. proper handling of costume, hosting, time sheet recording, radio etiquette, safety training, etc.)
Education
High School Diploma -
Sonora High School
La Habra, CA01-2010
Skills
- Administrative Support
- Communication Skills
- Interpersonal Skills
- Script Development
- Leadership Experience
- Proficient in Microsoft Office
- Conduct Large-scale Meetings
- Accounting
- Event Management
- Social Media
Timeline
Back of House Merchandise Host/Hostess (HH)
Disneyland Resort
06.2025 - Current
Mascot Assistant
LA Clippers
01.2022 - 01.2023
Project Manager and Assistant to CEO
CA Coast Auctions
06.2018 - Current
Costumed Character Performer
Cedar Fair Entertainment Company
01.2016 - 01.2020
High School Diploma -
Sonora High School