Brianah Summers

With Cory The Roofer LLC, I was hired on upon the creation of the company. In that time I learned how to transform internal structures to meet company demands. I became an insurance claims specialist after extensive training, learning how to use the same software's and estimate pricing tools that major insurance companies use. I became proficient in IRC and KY code for roofing structures. I managed customer contact and follow ups maintaining sound sales practices and establishing strong customer relationships. Planned and executed strategies to increase business and drive our profit growth. Working closely with each department within the business to streamline our processes and improve office efficiency. Utilized networking opportunities at industry events, conferences, classes and seminars. Created training guides and handbooks for sales, including training new office employees and sales agents. Served as a liaison between the owner, staff, suppliers and crews, and clients. Managed employee schedules on a daily basis, time off requests, scheduled builds. Prepared and sent professional correspondence on behalf of the company using proper formatting and dictation. Created spreadsheets to document operations, profits, losses; as well as collections, subcontractor invoicing and payment collections. Succeeding highly with excell.

During my employment with Clearent I was trained as a credit card terminal repair specialist. I answered roughly 40 inbound calls daily to assist clients in repairs to their credit/debit card terminals. Restored function and performance with common and advanced repair actions and replacing components. Communicated with customers about their device issues and provided solutions accordingly. Maintained accute records on each customer profile of repairs, inventory and warranty claims. Placed orders for replacement parts or terminals from suppliers as needed. Conducted software updates and installations on terminals.

As an internet repair agent, I answered high volume calls daily in a call center(2yrs) and work from home(2yrs) setting. I managed user access, setting permissions, investigated technical issues, resolved network connectivity and device issues. Followed specific troubleshooting and verbiage on each call, hitting all steps to ensure high performance marks. Used many software's simultaneously to diagnose issues with software, equipment and devices to locate root cause and resolution. Multi-tasking by navigating multiple software's while also conversing with the customers to ensure proper information and customer verifications. Met and exceeded assigned goals established by management. Adapted quickly to changes in policy and procedure and product offerings during calls. Performed follow up's on unresolved issues to ensure customer satisfaction. Maintained detailed records of customer interactions and transactions for future reference.