Briana Spivey
Hinesville,GA
Summary
Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Western Powersports
05.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
General Labor
Quality Glass Company
01.2024 - Current
- Glazier Installer
- Installed windows and doors in new construction and existing installed windows and door trim baseboards crown molding
- Assemble and fasten materials to make framework or props, using hand tools and wood screws, nails dowel pins
- Read blueprint measurements
- Apply caulk and other agents to install windows
CUSTOMER SERVICE REPRESENTATIVE
Lumico
10.2021 - 10.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Made outbound calls to obtain account information
- Answered inbound calls, chats and emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers with making payments or establishing payment plans to bring accounts current
CUSTOMER SERVICE SPECIALIST
Western Powersports Midway
05.2020 - 04.2021
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Resolved customer inquiries, questions, and concerns to consistently offer quality service
DENTAL ASSISTANT /Training Program
Dentac
09.2019 - 03.2020
- Sanitized equipment cleaned treatment rooms and restocked supplies after each patient’s treatment to maintain cleanliness and prepare for the next patient
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Took bitewing, periapical, panoramic, and occlusal X-rays and prepared for dentists to review
RETAIL CLERK
Hugo Boss
05.2018 - 09.2019
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Restocked and organized shelves during slow periods to maintain store appearance
- Engaged positively with each customer, providing professional and polite support for sales and service needs
Education
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Bradwell Institute
Hinesville, GA05.2018
Skills
- Report Generation -6 years
- Customer Data Confidentiality -6 years
- Credit Card Payment Processing -6 years
Timeline
Warehouse Worker
Western Powersports
05.2024 - Current
General Labor
Quality Glass Company
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Lumico
10.2021 - 10.2022
CUSTOMER SERVICE SPECIALIST
Western Powersports Midway
05.2020 - 04.2021
DENTAL ASSISTANT /Training Program
Dentac
09.2019 - 03.2020
RETAIL CLERK
Hugo Boss
05.2018 - 09.2019
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Bradwell Institute
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