BRIANA LISANDY LOYA
Phoenix,AZ
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training Coordinator
Adelante Healthcare
Phoenix, AZ
01.2024 - Current
- Maintained records of all completed employee trainings and post-assessments.
- Provided feedback on employee progress during training sessions.
- Managed new hire orientation to introduce company policies and procedures.
- Documented and communicated all changes made to existing training workflows.
- Developed surveys to assess employee satisfaction with training courses.
- Implemented training program to improve employee performance.
- Promoted a culture of continuous learning and improvement within the organization.
- Analyzed feedback from trainees to make improvements to future training sessions.
Front Office Assistant
Adelante Healthcare
Phoenix, AZ
11.2022 - 12.2023
- Greet patients in a professional and friendly manner.
- Ability to assist high volume of patients
- Check in/Check out process on Nextgen PM/EHR.
- Verified insurance coverage for each patient visit.
- Collected copays and account balance payments.
- Assisted with scheduling follow-up appointments.
- Answer incoming calls, and transfer calls.
- Preparation of daily bank deposits.
- Manage inventory for office supplies.
- Maintaining lobby and front office clean and sanitized.
- Manage medical records using an electronic health record system.
- Filing documents, entering data into the computer system, photocopying forms and documents.
- Follow HIPAA guidelines to ensure confidentiality of patient information.
Medical Front Office Receptionist
Acacia Foot and Ankle Surgeons
Phoenix, AZ
12.2020 - 09.2022
- Tool Sterilization
- Assisting with post op dressing changes, and wound care
- Greeted patients in a friendly, professional manner.
- Assisted with scheduling appointments surgeries, verifying insurance coverage, authorizations, collecting and co-payments.
- Responded to calls and emails inquiring appointments or patient care.
- Followed HIPAA guidelines.
- Photocopied insurance cards, and documents.
- Maintained medical records through an electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms.
- Assisted with pre-operative and post-operative care plans.
Assistant Store Manager
TitleMax Title Loans
Phoenix, AZ
09.2020 - 10.2020
- Conducted field inspections of residential and commercial properties to assess condition, quality, and value.
- Drafted appraisals during vehicle inspections.
- Examined title documents for accuracy prior to issuing an appraisal report.
- Developed and maintained relationships with potential customers to increase loan business.
- Explained various types of loans available to customers and their associated terms and conditions.
Night Shift Cleaner
Commercial Custodial Services
Phoenix, AZ
08.2019 - 02.2020
- Disinfect surfaces such as countertops, sinks, toilets, mirrors and fixtures.
- Clean windows, walls and ceilings.
- Restock supplies such as toilet paper, paper towels and soap.
- Wipe down desks, chairs and other furniture.
- Ensure that hazardous materials are handled appropriately.
- Report any damages or maintenance needs.
- Kept business entrances clean, tidy and professional in appearance.
Sales Representative
Metro by T-Mobile
Phoenix, AZ
06.2017 - 10.2018
- Utilized a consultative sales approach to identify customer's wants and needs.
- Maintained up-to-date knowledge of all products and services.
- Developed relationships with customers in order to increase sales opportunities.
- Provided accurate pricing information on products
- Resolved customer complaints in a professional manner.
- Adhered to all company policies, procedures and regulations.
- Kept track of daily sales performance against targets set by management.
- Participated in team meetings.
Team Member
Panda Express
Phoenix, AZ
01.2017 - 06.2017
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments.
- Maintained a clean and organized work area.
- Greeted customers upon entering the store.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Education
High School Diploma -
Student Choice High School
Peoria, AZ05-2024
Skills
- Knowledge of Medical Terminology
- Strong Communication
- Punctual/ Responsible
- Cash Handling
- Ability to problem solve/ de-escalate situations
- CPR Certification
- Workload Management
- ICD-10 Coding
- HIPAA Compliance
- Phone and Email Etiquette
- Attention to Detail
- Computer Skills
- Front Office Administration
- Customer Service Excellence
- Telephone Etiquette
- Financial Reporting
- Office Management
- Multitasking and Organization
- Microsoft Office
- Support Services
- Employee Coaching
- Materials Preparation
Certification
- CPR Training - 2022
References
Alexis Gonzalez C.Ph.T Clinical Services Technician
(602) 775-6994
Teodora Robles Practice Service Administrator
(480) 257-6659
Kiara Rios-Chavez Certified Ophthalmic Assistant
(480) 235-3363
Languages
Timeline
Training Coordinator
Adelante Healthcare
01.2024 - Current
Front Office Assistant
Adelante Healthcare
11.2022 - 12.2023
Medical Front Office Receptionist
Acacia Foot and Ankle Surgeons
12.2020 - 09.2022
Assistant Store Manager
TitleMax Title Loans
09.2020 - 10.2020
Night Shift Cleaner
Commercial Custodial Services
08.2019 - 02.2020
Sales Representative
Metro by T-Mobile
06.2017 - 10.2018
Team Member
Panda Express
01.2017 - 06.2017
High School Diploma -
Student Choice High School
- CPR Training - 2022
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