Briana Marie Rangel
Detroit,MI
Summary
Dependable retail sales professional with a proven track record in thriving, fast-paced settings. Proficient in efficiently managing transactions, handling cash, operating registers, and organizing merchandise. Committed to ensuring exceptional customer satisfaction by effectively addressing and resolving customer requests, needs, and concerns.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Caring Pediatrics
Dearborn, MI
10.2024 - Current
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Server
Xochimilco Authentic Mexican Restaurant
Detroit, MI
10.2023 - 10.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendatio ns from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Administrative Assistant
JO Landscaping
Detroit, MI
09.2022 - 10.2023
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Store Associate
Aldi
Redford, MI
06.2020 - 09.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server/Hostess
Roman Village, Italian Cuisine
Dearborn, MI
03.2019 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
Coffee Beanery, Coffee Shop
Dearborn, MI
06.2018 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
Server/Cashier Team Lead
Beirut By Night, Middle Eastern Cuisine
Dearborn Heights, MI
05.2016 - 08.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and follo wed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
High School Diploma -
Covenant House Academy
Detroit, MI05.2019
Skills
- Great leadership skills with willingness to learn
- Responsible and reliable individual with attention to detail
- Friendly, outgoing, & charismatic personality
- Training and Technical Skills
- Waiting/cleaning tables, communication skills, cash handling
QUALIFICATIONS SUMMARY
- Customer Assistance
- Retail Transactions Processing
- Managing Cash Register
- Stocking and Replenishing
- Company Safety Policies
- Team Leadership
Certification
- Certified Eye Lash Technicians, Gemuine Lashes - [2022]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Caring Pediatrics
10.2024 - Current
Server
Xochimilco Authentic Mexican Restaurant
10.2023 - 10.2024
Administrative Assistant
JO Landscaping
09.2022 - 10.2023
Store Associate
Aldi
06.2020 - 09.2022
Server/Hostess
Roman Village, Italian Cuisine
03.2019 - 06.2020
Barista
Coffee Beanery, Coffee Shop
06.2018 - 03.2019
Server/Cashier Team Lead
Beirut By Night, Middle Eastern Cuisine
05.2016 - 08.2016
High School Diploma -
Covenant House Academy