Brian C. White
Overland Park,KS
Summary
Seasoned Director of Program Management with a solid background in leading large scale projects, setting strategic direction and implementing process improvements. Possess strong leadership skills, adept at managing cross-functional teams and coordinating multiple tasks simultaneously. Notable for improving efficiencies, reducing costs and enhancing overall productivity in previous roles. Skilled in problem-solving, decision making and strategic planning.
Overview
29
29
years of professional experience
Work History
Director of Program Management
Rosnet Technologies
Parkville, MO
01.2023 - Current
- Developed strategic programs that streamlined processes and aligned with organizational goals.
- Developed and implemented program management strategies to improve operational efficiency.
- Implemented best practices in program management to improve operational workflows.
- Collaborated with senior leadership to establish program objectives that drove key initiatives.
- Collaborated with senior leadership to develop long-term strategic initiatives for the organization.
- Consulted with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies.
- Coordinated departments in planning and executing interdepartmental integration of program plans and projects.
- Maintained and monitored program budgets and schedules to ensure alignment with performance metrics.
- Led cross-functional teams to deliver complex technology solutions.
Sr. Project & Account Delivery Manager
USU SOLUTIONS, INC.
Overland Park, KS
02.2016 - 01.2023
- 100% success rate of on-time and on-budget client implementations.
- Successful re-sale to 80% of clients implemented accounting for approximately $24 million in revenue.
- Led programs which have saved clients approximately $200 million on software audits and strategic spend.
- Led successful program implementations in numerous organizations across financial, medical, and service industries.
- Executed software asset management programs for 15+ Fortune 100 companies, optimizing asset utilization and compliance.
- Managed overall P&L for multiple projects.
- Developed large-scale RFPs, Proof of Value/Concept programs, SOWs, and Change Requests, driving strategic alignment and measurable value.
- Built strong relationships with clients, effectively communicating and engaging with C-Level executives to enhance collaboration.
- Solely responsible for creation of Project Management Office across international locations.
Program Director
BCW CONSULTING, LLC (CARSTAR)
Overland Park, KS
07.2012 - 02.2016
- Delivered multiple large-scale programs for corporate, field directors, and the franchise network, which included over 235 individual locations across 31 states.
- Led development and implementation of partner insurance programs for State Farm, Nationwide, USAA, and Allstate.
- Managed creation of Call Center initiative to support call handling for multiple insurance carriers across Franchise network.
- Directed delivery of internal portal website utilized by Corporate, Field, and Franchise users.
- Specifically guided external vendor team on requirement definition, website development, and delivery of new site to more than 1000 customers nationwide.
- Phases included program creation, pilot and full rollout, execution, and Executive level reporting.
Senior Manager II, Business Planning & Financial Management
SAMSUNG TELECOMMUNICATIONS OF AMERICA
Overland Park, KS
06.2014 - 03.2015
- Directly responsible for quarterly and annual budget planning and actuals for three large scale cost centers.
- Overall budget and rollout of programs in excess of $391M annually.
- Managed Sales and Marketing budget and program scope, overseeing resource allocation and project execution.
- Developed and coordinated quarterly and annual business plans for Samsung Telecommunications of America and Korean HQ, ensuring alignment with strategic objectives.
- Monitored Sales and Marketing performance and revenue market share, creating targeted promotional programs to drive sales growth.
- Developed and managed Executive level reports on Market Share, Revenue Share, and Retail price point share.
- Partnered with multiple senior level executives across Samsung Telecommunications, Samsung Electronics and Samsung Korean Headquarters.
- Created and executed strategic product launch plans, including inventory management for new product launches.
Program Director
BCW Consulting, LLC (US Cellular)
Overland Park, KS
02.2013 - 06.2014
- Directly accountable for Retail and Network decommissioning efforts in $480 million-dollar market divestiture for major wireless provider.
- Divestiture includes full decommissioning of 100+ retail and 1700+ network sites across Midwest markets.
- Created and implemented cross-functional processes across headquarters support, field retail, and vendor teams to effectively decommission 100+ retail locations and 1800+ network cellular sites, minimizing disruption and maintaining service continuity.
- Developed innovative tools and streamlined processes for large-scale retail and network decommissioning, enhancing operational efficiency and supporting successful project execution.
- Negotiated terms of Master Purchase Sales Agreement and Transition Sales Agreements with senior executive teams for US Cellular and Sprint, ensuring alignment and clarity in the divestiture process.
- Created and implemented cross-functional team to execute Purchase Sales Agreement and Transition Sales Agreement.
- Surpassed fiscal targets by implementing strategic financial management practices.
- Proactively reported to top-level executives on program status and issues.
- Received multiple 'Dynamic Deed' awards from the client for outstanding leadership and innovation, with specific recognition for leading and implementing a program that consistently kept associates in mind whose positions were eliminated as part of the market closures.
Senior Project Manager
BCW Consulting, LLC (VML)
07.2012 - 02.2013
- Accountable for leading and delivering all projects for a portfolio of global clients focused on developing and implementing international digital strategies and website redesigns.
- Successfully led numerous multi-million-dollar strategy and redesign projects on time and under budget.
- Established best practices and mentored project managers while building and leading a project delivery team, enhancing overall project execution.
- Developed best practice for project estimations across functional areas (Creative, User Experience, Technology, Account Management), enhancing accuracy of financial estimations and optimizing resource allocation.
- Led new business development by cultivating client relationships and partnering with key internal stakeholders, including CEO and senior executives, to drive strategic initiatives.
Company Regional Director
H&R BLOCK, INC.
Kansas City, MO
11.2010 - 06.2012
- Accountable for the largest Region within the company, serving more than 385,000 clients annually.
- Oversaw annual net revenue / operating budget in excess of $100 million, resulting in net earnings of over $42.5 million.
- Led team to overall business growth increase of 4.1%, exceeding overall company performance by more than 2%.
- Directly responsible for performance of 280 retail office locations, 17 District Managers, and approximately 3,000 office personnel spanning a seven-state area.
- Developed and executed strategic plans in multi-unit retail setting, enhancing client satisfaction, expanding client base, and driving people growth and development.
- Developed strategies and initiatives that enabled offices, districts, and the region to exceed goals, with a focus on retail and digital partnerships.
- Partnered with senior executives and peers on long-term solution planning, influencing overall business direction.
Franchise Regional Director
H&R BLOCK, INC.
Kansas City, MO
06.2007 - 11.2010
- Managed 375 retail office locations, 175 franchise owners, and seven franchise business consultants across a 12-state area.
- Managed an annual net revenue and operating budget exceeding $80 million, leading to net earnings of over $25 million.
- Promoted franchise trust and growth through targeted support and guidance, resulting in increased franchise engagement and business expansion.
- Provided direction and accountability related to management issues, increasing the client base, revenues and net earnings, specifically focusing on financial cash flow and profitability.
- Led team to overall growth exceeding performance target in each of 3 seasons in position.
- Finished #1 in the company in net profit vs. target and received the President’s Award for top Region in 2008.
- Advised and guided Franchisees and District Managers on all business objectives and compliance initiatives.
- Analyzed operations data and recommended solutions that enhanced overall franchise performance and growth.
- Coached and mentored direct reports, facilitating their promotion to Franchise Regional Director roles and supporting their professional development.
Franchise Technology PMO Manager
H&R BLOCK, INC.
Kansas City, MO
10.2005 - 06.2007
- Managed global technology activities and programs for 4,300 retail offices and 1,800 franchise owners, collaborating with 100 field leaders.
- Led/owned all technology processes and projects while partnering with field leaders to establish appropriate technology implementation and support structures.
- Innovated IT solutions to enhance business capabilities for digital and retail units while managing large-scale projects and a team of project managers.
- Project managed all activities including selection, implementation, business adoption and ongoing management/support of all technology systems and processes.
- Led team responsible for the annual office conversion process in preparing offices for tax season, including both Company and Franchise locations.
- Led cross-functional teams of development, quality assurance, and field users.
- Developed and deployed major Call Center initiative, establishing new support structure for franchise office network.
- Staffing included 100+ individual Call Center representatives.
Quality Assurance Group Manager
H&R BLOCK, INC.
Kansas City, MO
03.2003 - 10.2005
- Led, managed, and coached 30 full-time and 40 seasonal QA professionals and 20 offshore staff members.
- Developed and implemented QA strategies, procedures, and performance assessment metrics to ensure software compliance for tax office and commercial products.
- Developed automated testing tools, defined QA software testing best practices, streamlining existing processes.
- Developed and maintained QA project plans and established innovative processes consistent with quality assurance and project management frameworks.
- Oversaw metrics program to analyze and enhance software quality and track department performance.
- Owned department budget process and managed group budget at approximately $3.3 million.
- Set project priorities, including plansning, developing, and maintaining accurate and timely plan and results.
Senior Consultant
ACCENTURE
Overland Park, KS
01.1998 - 01.2003
- Delivered consulting expertise to Fortune 500 clients as a Communications and High-Tech Consultant in the Telecom industry, enhancing client engagement and project outcomes.
- Communicated directly with top client executives to provide proactive status and issue escalation.
- Developed and maintained comprehensive program and project plans for concurrent projects, streamlining execution and resource allocation.
- Coordinated multiple teams in planning and executing testing for a customized software suite, ensuring alignment with client requirements and quality standards.
- Developed and managed the budget, schedule, execution and resource planning.
- Provided program management through all phases of the development life cycle.
- Directly managed a team of 15 resources providing full coverage of a 7x24 schedule.
- Led production support activities for maintaining applications while partnering with the client community.
Account Coordinator
MIDWESTERN DATA, INC.
Kansas City, MO
06.1997 - 05.1998
- Drove incremental sales and revenue within both existing and potential client base at a rate of over $250,000 annually.
- Managed client accounts to develop and implement targeted marketing plans.
- Coordinated computerized marketing activities for advertising program distribution, including client relations, marketing program creation, and collateral production.
Education
B.S. - Business Administration
University of Nebraska
Lincoln, NESkills
- Program, Project Management Best Practices
- Stakeholder management
- Change Management
- Strategic Planning
- P&L management
- Profitability Optimization
- Risk Analysis and Management
- SaaS, Cloud Implementations
- Agile methodologies
- Software Development Life Cycle
- Team development
- Software Development LIfe Cycle
- Critical Thinking
- Client Relationship Management
- Presentation skills
- AI prompting
Timeline
Director of Program Management
Rosnet Technologies
01.2023 - Current
Sr. Project & Account Delivery Manager
USU SOLUTIONS, INC.
02.2016 - 01.2023
Senior Manager II, Business Planning & Financial Management
SAMSUNG TELECOMMUNICATIONS OF AMERICA
06.2014 - 03.2015
Program Director
BCW Consulting, LLC (US Cellular)
02.2013 - 06.2014
Program Director
BCW CONSULTING, LLC (CARSTAR)
07.2012 - 02.2016
Senior Project Manager
BCW Consulting, LLC (VML)
07.2012 - 02.2013
Company Regional Director
H&R BLOCK, INC.
11.2010 - 06.2012
Franchise Regional Director
H&R BLOCK, INC.
06.2007 - 11.2010
Franchise Technology PMO Manager
H&R BLOCK, INC.
10.2005 - 06.2007
Quality Assurance Group Manager
H&R BLOCK, INC.
03.2003 - 10.2005
Senior Consultant
ACCENTURE
01.1998 - 01.2003
Account Coordinator
MIDWESTERN DATA, INC.
06.1997 - 05.1998
B.S. - Business Administration
University of Nebraska