Lisa Lilly
MACUNGIE,PA
Summary
Program management leader with a strong track record in strategic planning and stakeholder engagement at Access Point Consulting. As PMO Director, oversees project management operations, ensuring alignment with company objectives and successful project delivery. Expertise in risk evaluation and cross-functional collaboration, enhancing project outcomes through effective communication and leadership. Recognized for high productivity and efficiency, specializing in risk management and stakeholder communication to drive organizational success.
Overview
31
31
years of professional experience
3
3
Certifications
Work History
Director of Program Management
Access Point Consulting
Allentown, Pennsylvania
07.2023 - 11.2025
- Directed program initiatives aligning with client needs and organizational goals.
- Collaborated with cross-functional teams to enhance project delivery processes.
- Implemented best practices for program management across multiple projects.
- Facilitated training sessions for staff on program management tools and methodologies.
- Developed comprehensive project timelines to ensure timely execution of deliverables.
- Evaluated project risks and created mitigation strategies to address challenges.
- Led stakeholder meetings to communicate project status and gather feedback effectively.
- Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction.
- Led stakeholder meetings to discuss project progress, risks, and issues.
- Ensured compliance with industry regulations related to program management activities.
- Built high-performing teams, personally interviewing, hiring, training and coaching new members and continuously appraising performance and resolving shortcomings.
- Verified contents of project deliverables met expectations, contributing to early warning detection, problem triage and execution of effective solutions.
- Managed external client and business partner relationships.
- Generated and delivered reports, program review presentations and other program status updates.
- Implemented plans designed for individual's specific needs.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
Project Manager, Sales & Partner Enablement Manager
INAP- The Hybrid Infrastructure Company
01.2019 - 06.2023
- Project manager; Leading Marketing initiatives; Coordinated touch point meetings and reported status updates; tracked product development.
- Manage products and services are properly announced to the Revenue Organization.
- Develop Enablement and Training plan for Onboarding and reboarding for employees in the revenue Organization.
- Design skill-based assessment systems to nurture sales talent.
- Develop content, processes and systems to effectively deliver online and offline learning experiences.
- Identify opportunities to launch new programs & processes and scale successful projects.
- Partner with Product Management to develop technical enablement for services offerings.
- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
Project Manager IT Consultant
Focused Consultin, Munich Reinsurance America Inc.
01.2018 - 01.2019
- Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
- Planview implementation: Responsible for testing new software during the implementation stages to prepare for the company rollout, Attend weekly touch points to provide feedback.
- O365 Implementation - Coordinated multiple initiatives during the 0365 implementation.
- Digital Workplace Rollout - Responsible for coordinating the Company Roadshow - Preview of Client Base 7 new devices and O365 new version software rollout.
- Digital Workplace Showroom - Responsible for setting up a display of new devices to be rolled out to the company. Coordinating staffing schedule for experienced users to educate and trouble shoot with employees.
- Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
- Global IT Organizational Internal and External headcount - Responsible for maintaining headcount and creation of Global Organizational charts.
- Work with CTO on initiating projects and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
- Weekly IT Executive Touch Points.
- Documented for distribution of weekly touch points with CIO and Executives.
- Created Action items to be followed up on a regular basis.
- Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
- Business SLA program - Responsible for the development of a template for SLA’s across the Global Business unit. Collected and edited all SLA’s to follow company protocol for each business entity.
- Focus Groups - Created reports and graphs based on results.
Project Manager IT Consultant, Focused Consulting
Validus Holdings, an AIG company
01.2016 - 01.2018
- Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
- Change Management - Coordinated global weekly stand up meetings to Report updates to the CIO and escalate any issues to be addressed.
- 2 factor Authentication- Attended weekly meetings to track status updates to be distributed to Stakeholders.
- SDLC Training - Coordinated Global IT training to educate IT Staff the regulations and compliance guidelines.
- Server Patching and inventory identification - Attend weekly scheduled meetings, track status updates.
- Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
- IT Global Projects - Coordinated IT weekly touch points to track project status updates to be distributed to CIO and IT Executives.
- Documented and distributed weekly updates to CIO and IT Executives.
- IT Quarterly Town Hall - Facilitate and develop decks for CIO to be distributed during Global Town Hall.
- IT Staff weekly touch points with their manager - Coordinated weekly meetings, tracked status updates to be documented and distributed to Executives.
- Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
- Sharepoint site - Initiated the format and design of the IT Sharepoint site.
- Disaster Recovery - Implement and document a global DR plan.
- Technology Governance Forum - Initiate monthly status update meetings for the Executive team to discuss Architecture Reviews and provide team updates.
Project Manager IT Consultant, Hiregenics Consulting
AIG , Americas (2000+ Employees, 100M Budget)
01.2013 - 01.2016
- IT Transformational Program, responsible for all aspects of project planning for AIG Latin America reporting to CIO.
- Budgeting - Track and update all Global IT Project budgets.
- Project/Program portfolio documentation - Track mid month and month end status updates.
- Global IT Organizational Internal and External headcount - Responsible for maintaining headcount and creation of Global Organizational charts.
- Reporting for executive Management: Weekly and monthly status reporting from all management leaders in Latin America IT.
- New Business, Product & Operational Development, driving w/ C-Level Management programs/product changes between the customer, sales, product development, purchasing, operations, and Product Line Manager.
Chief Creative Officer
Secret Splurge - E-Commerce Women’s Fashion Boutique
01.2010 - 01.2013
- Manager of planning and selecting merchandise to sell on our company website.
- Responsible for financial budgets, Market trends, customer demands and maximizing profits.
- Manager of new merchandise and review existing ones to ensure products remain competitive.
- Maintaining relationships with existing suppliers as well as seeking new suppliers for future products.
- Forecasting sales levels.
- Attending trade shows to seek new trends in the market.
- Facilitate Financial Summaries and document updates.
- Partner, Buyer for Apparel and Accessories, Responsible for market trends, Website Development, Tracking Inventory, Budgeting, Responsible for Developing Ad Campaigns.
Manager of Client Relations, Total Solution Manager, Customer Service Educator, Customer Service
Broadview Networks
King of Prussia, USA
01.1997 - 01.2010
- Manager of information flow with respect to program/product changes between the customer, sales, product development, purchasing, operations, and Product Line Manager.
- Retention management - Create and manage Contract renewals.
- Support executive management with project performance analyses and status reporting.
- Resolve conflicts and mitigate risks relating to issues of project scope, schedules and resource constraints.
- Facilitate Product Cost Estimates and document updates in coordination with the Product Line Manager.
- Facilitate Financial Summaries and document updates.
- Facilitate Program comparisons of Actual VS Quoted.
- Track and document Program Status.
- New Business, Product & Operational Development, driving w/ C-Level Management programs/product changes between the customer, sales, product development, purchasing, operations, and Product Line Manager.
Retail Buyer/Manager for Men and Women Athletic Apparel and Accessories
Enertia
Philadelphia, USA
01.1995 - 01.1997
- Manager of information flow with respect to program/product changes between the customer, sales, product development, purchasing, operations, and Product Line Manager.
- Support executive management with project performance analyses and status reporting.
- Resolve conflicts and mitigate risks relating to issues of project scope, schedules and resource constraints.
- Facilitate Product Cost Estimates and document updates in coordination with the Product Line Manager.
- Facilitate Financial Summaries and document updates.
- Facilitate Program comparisons of Actual VS Quoted.
- Track and document Program Status.
- Portfolio Management/Service Delivery, Product changes between the customer, sales, product development, purchasing, operations, and Product Line Manager.
Education
Bachelor of Science - Business Management/Marketing
Widener University
01.1993
Associate of Arts -
Art Institute of Philadelphia
01.1990
Skills
- Strategic Thinking
- Program management
- Risk evaluation
- Project delivery
- Stakeholder engagement
- Compliance assurance
- Cross-functional collaboration
- Training facilitation
- Relationship building
- Strategic planning
- Problem solving
- Effective communication
- Team leadership
- Time management
- Scope definition
- Customer focus
- Scheduling expertise
- Project prioritization
- Cross functional leadership
- Critical thinking
- MS office applications
- Infrastructure development life cycle
- Quality control
- Team leadership and direction
- Documentation proficiency
- Team development
- Project coordination
- Sales and marketing
- Interpersonal skills
- Strategic alignment
- Vendor management
- Resource management
- Partnership development
- Project lifecycle
- Flexible and adaptable
- Scope management
- Talent recruitment
- Work Planning and Prioritization
- Team training and development
- KPI tracking
- Risk analysis and management
- Change management
- Contract development
- Vendor sourcing
- Decision-making
- Procurement
- Team management
- Performance monitoring
- Customer Orientation
- Integrated IT Team Mobilization
- Market Research
- Competitive Analysis
- Strategy Development
- New Product Development
- Business Operations
- Planning
- Program Reporting
- Account Management
- Sales Management
- Project Management
- SDLC Governance
- GDPR Compliance
- Coaching
- Mentoring
- Technical Team Leadership
- Dashboard Reporting
- Enterprise Solutions Planning
- Creativity
- Optimism
- Adaptability
- Energy
Certification
PMP Certificate of Completion, PMP PMI Institute 1/15/2018
Timeline
Director of Program Management
Access Point Consulting
07.2023 - 11.2025
Project Manager, Sales & Partner Enablement Manager
INAP- The Hybrid Infrastructure Company
01.2019 - 06.2023
Project Manager IT Consultant
Focused Consultin, Munich Reinsurance America Inc.
01.2018 - 01.2019
Project Manager IT Consultant, Focused Consulting
Validus Holdings, an AIG company
01.2016 - 01.2018
Project Manager IT Consultant, Hiregenics Consulting
AIG , Americas (2000+ Employees, 100M Budget)
01.2013 - 01.2016
Chief Creative Officer
Secret Splurge - E-Commerce Women’s Fashion Boutique
01.2010 - 01.2013
Manager of Client Relations, Total Solution Manager, Customer Service Educator, Customer Service
Broadview Networks
01.1997 - 01.2010
Retail Buyer/Manager for Men and Women Athletic Apparel and Accessories
Enertia
01.1995 - 01.1997
Bachelor of Science - Business Management/Marketing
Widener University
Associate of Arts -
Art Institute of Philadelphia