Brianca Williams
Austell
Summary
Experienced and results-driven retail and restaurant manager with a proven ability to oversee daily operations in fast-paced environments. Demonstrated leadership in driving team performance, enforcing operational standards, and delivering exceptional customer experiences. Skilled in coaching and developing employees, implementing effective training programs, and fostering a high-accountability, high-engagement culture. Consistently focused on efficiency, service excellence, and team growth to support overall business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
RaceTrac Petroleum, Inc.
08.2024 - Current
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Host- Server-Linecook-Management
Waffle House
10.2016 - Current
- Answer customer service issues quickly and ensure total satisfaction from all guests.
- Managed inventory for all shifts and ordered supplies.
- Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Assist customers with food orders and monetary transactions od kens to eder per.
Store Manager- Prep/Line cook
Camps kitchen and bar
08.2021 - 02.2024
- As Management I was responsible for running day-to-day operations at a business and guiding general business strategy. Their duties include overseeing hiring and scheduling staff, tracking cash flow and setting sales goals for their team
- Ensure consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients while Consistently meeting high volume demands while maintaining impeccable quality control standards for all dishes prepped. Assistant in inventory management accurately tracking stocks levels and placing orders
Customer Service
Publix
03.2020 - 07.2021
- Provides premier customer service, including greeting customers and answering their questions
- Guaranteed positive customer experience and resolve all
- Accurately Manage cash stocks and inventory balances.
- Preform store opening duties
Education
High school diploma - undefined
Cobb horizon
Marietta, GA12.2018
Skills
- Multitasking and organization
- Communication skills
- Customer Relation
- Cash handling
- Food service
- Problem solving
- Customer service
- Leadership
- Management
- Hospitality
Certification
- ServSafe February 2024 to Present
- CPR & First Aid
Languages
English - Expert
Timeline
Manager
RaceTrac Petroleum, Inc.
08.2024 - Current
Store Manager- Prep/Line cook
Camps kitchen and bar
08.2021 - 02.2024
Customer Service
Publix
03.2020 - 07.2021
Host- Server-Linecook-Management
Waffle House
10.2016 - Current
High school diploma - undefined
Cobb horizon