BRIANDA LETTY CHABLE
Santa Paula,CA
Overview
7
7
years of professional experience
Work History
Store Manager
The Webster
Montecito, CA
08.2023 - Current
Boutique/Spa Manager
Rosewood Miramar Beach
Montecito, CA
07.2022 - 08.2023
Supervisor
Rosewood Miramar Beach
Montecito, CA
12.2019 - 12.2022
- Monitored daily operations of the store including cash handling procedures.
- Directed and supervised team of 10 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
Spa Receptionist
Rosewood Miramar Beach
Montecito, CA
12.2019 - 08.2022
- Answered customer calls, providing responses to queries, appointment scheduling, service advice, and complaint referrals.
- Registered incoming appointment holders, providing intake services prior to requested services.
- Distributed and collected durable goods for use within spa, including towels, head wraps, footwear, and more.
Spa Attendant
Bacara Ritz
Santa Barbara, CA
01.2019 - 12.2020
- Hired, appraised, trained, and disciplined team members and offered constructive feedback to improve performance.
- Communicated regularly with external and internal customers to understand and meet their needs.
- Resolved or escalated business problems to keep operations moving smoothly.
- Scheduled and assigned work assignments.
- Handled administrative functions, including filing, typing, copying, and faxing.
- Created culture of continuous improvement to inspire employees to take action to solve problems.
- Multitasking spa & Boutique operations.
- Handle therapist schedule and call offs.
- Handling VIP & Group Demands.
- Developed goals and tracked progress to meet targets.
- Coordinated production schedule and allocated resources to meet deadlines.
- Mediated between workers and management to obtain resources or resolve disputes.
- Assigned associates to specific job functions to meet production needs.
- Located and secured facilities to make each event successful, verifying venue capacity for expected guest numbers and event plans.
- Hired and supervised the support staff and volunteers necessary for each event's needs.
- Maintain Forbes 5 Star.
Timeline
Store Manager
The Webster
08.2023 - Current
Boutique/Spa Manager
Rosewood Miramar Beach
07.2022 - 08.2023
Supervisor
Rosewood Miramar Beach
12.2019 - 12.2022
Spa Receptionist
Rosewood Miramar Beach
12.2019 - 08.2022
Spa Attendant
Bacara Ritz
01.2019 - 12.2020