Brianija Vaughn
Saint Francis
Summary
Compassionate and organized professional with experience in administrative support, client services, and community outreach. Dedicated Christian with a heart for serving women, men and children in need. Skilled in case coordination, office administration, client advocacy, and connecting individuals with community resources. Committed to creating a supportive, respectful, and faith-centered environment while helping individuals move toward stability and self-sufficiency.
Overview
5
5
years of professional experience
Work History
Caseworker
iLife
Milwaukee
06.2022 - 01.2026
- Completes home visits and phone contacts in accordance with DHS guidelines to assist participants with self-directing services and to ensure the health and safety of participants. Travels in a three-hour radius on a regular basis and farther distances between regions when needed to provide coverage for other ICs.
- Responsible for accurate and timely completion of Individual Support and Services Plans (ISSP), Critical Incident Reports (CIR), Notice of Actions (NOA), and all other required forms, assessments, and documentation as indicated by IRIS program policies and procedures.
- Directs collaboration between participants, natural supports, service providers, community resources, and others to assist participants in meeting their life outcomes.
- Provides assistance to other ICs during times of absences and provides training to new ICs as needed.
- Works effectively with participants in maintaining financial eligibility by keeping record of when Medicaid reviews are due and by assisting participants in completing forms, making copies of verification items, and submitting paperwork to the Income Maintenance (IM) department.
- Attends and participates in regularly scheduled phone conferences and face-to-face team meetings as required by the Regional Supervisor.
- Attends all DHS and CFI required orientation and trainings.
- Partners with the quality department to develop appropriate measures in support of program outcomes.
IRIS Consultant
iLife
Milwaukee
10.2020 - 06.2022
- Completes home visits and phone contacts in accordance with DHS guidelines to assist participants with self-directing services and to ensure the health and safety of participants. Travels in a three-hour radius on a regular basis and farther distances between regions when needed to provide coverage for other ICs.
- Responsible for accurate and timely completion of Individual Support and Services Plans (ISSP), Critical Incident Reports (CIR), Notice of Actions (NOA), and all other required forms, assessments, and documentation as indicated by IRIS program policies and procedures.
- Directs collaboration between participants, natural supports, service providers, community resources, and others to assist participants in meeting their life outcomes.
- Provides assistance to other ICs during times of absences and provides training to new ICs as needed.
- Works effectively with participants in maintaining financial eligibility by keeping record of when Medicaid reviews are due and by assisting participants in completing forms, making copies of verification items, and submitting paperwork to the Income Maintenance (IM) department.
- Attends and participates in regularly scheduled phone conferences and face-to-face team meetings as required by the Regional Supervisor.
- Attends all DHS and CFI required orientation and trainings.
- Partners with the quality department to develop appropriate measures in support of program outcomes.
Education
Bachelor of Science -
University of Wisconsin Milwaukee
Milwaukee, WI12-2026
Associate of Science -
Milwaukee Area Technical College
Milwaukee, WI12-2021
High School Diploma -
Pulaski High School
Milwaukee, WI05-2017
Skills
- Case Management Support
- Client Intake & Needs Assessment
- Administrative & Office Support
- Telephone Reception & Call Routing
- Data Entry & Record Management
- Community Resource Coordination
- Client Advocacy & Support
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Documentation & Case Notes
- Crisis Support & Problem Solving
- Guest Hospitality & Front Desk Assistance
- Organization & Time Management
- Team Collaboration
- Communication & Interpersonal Skills
Timeline
Caseworker
iLife
06.2022 - 01.2026
IRIS Consultant
iLife
10.2020 - 06.2022
Bachelor of Science -
University of Wisconsin Milwaukee
Associate of Science -
Milwaukee Area Technical College
High School Diploma -
Pulaski High School