Brian J. Santiago Henderson
Pearland, TX 77581-8764,Texas
Summary
Im a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I consider my self as well a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Field Inspector
Amspec HTC
05.2024 - Current
- Inspector with Amspec HTC.
- Used hand tools and gauges to take measurements.
- Investigated customer complaints to take necessary corrective actions.
- Followed standard operating procedures for inspections and tests.
- Sampled products to verify compliance with standards
- Updated quality control records and reports.
- Followed safety protocols while handling hazardous materials.
- Recorded inspection and test results on data sheets.
Home Installation Technician
Best Buy, Geek Squad
10.2021 - 04.2024
- Enhanced efficiency by troubleshooting problems related to hardware, software, and network systems.
- Resolved customer complaints regarding installations promptly.
- Verified secure cable connections and correct labeling during installations.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Efficiently collaborated with coworkers of different backgrounds to attain goals and address matters pertaining to our products and services.
Apple Technician
Apple
11.2019 - 06.2021
- Demonstrated expertise in troubleshooting and resolving customer issues with Apple products through effective communication.
- Ensured smooth operation of diverse Apple hardware components such as MacBook, iPhones, iPads, and iMacs by configuring, testing,
and troubleshooting issues. - Repaired Apple products including broken screens, keyboards, hard drives, and memory upgrades.
- Responded to customer needs by conducting system backups and restores as required.
- Generated comprehensive diagnostic reports for completed jobs.
Education
Associate of Science - Computer & Network Repair Technician
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR07-2019
High School Diploma -
Esc. Gabriela Mistral
07-2017
Skills
- Installation tools
- Assembly and installation
- Problem Analysis
- Maintenance and repair
- Troubleshooting and diagnosis
- System Configuration
- Customer Service
- Cable Management
- Software configuration
- Troubleshooting skills
- Worksite safety
Timeline
Field Inspector
Amspec HTC
05.2024 - Current
Home Installation Technician
Best Buy, Geek Squad
10.2021 - 04.2024
Apple Technician
Apple
11.2019 - 06.2021
Associate of Science - Computer & Network Repair Technician
Inter American University of Puerto Rico Metropolitan Campus
High School Diploma -
Esc. Gabriela Mistral
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