Brian K Morgan
Engineering Technician
DeBary,FL
Summary
Dynamic Engineering Technician with proven expertise at Spartan Electronics in Python and automated testing. Adept at establishing APIs and creating comprehensive test environments, I excel in technical documentation and effective communication. Recognized for enhancing software validation processes, I bring strong troubleshooting skills and a commitment to delivering exceptional customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Engineering Technician 2
Spartan Electronics
De Leon Springs
11.2014 - 10.2024
- Assured design and setup of automated tools utilizing Python.
- Established APIs for communication with external devices via api/serial/ascii.
- Developed test sequences in Python to validate embedded software code results.
- Created comprehensive test environments integrating electrical and software components.
- Executed full testing setups and documented results for program managers, engineers, and customers.
Equipment Technician
Cable Connections
Daytona Beach
01.2012 - 08.2014
- Installed software and resolved technical issues while modifying and repairing hardware.
- Managed call flow and addressed technical support inquiries from customers.
- Assisted customers with audio and visual requirements for purchased equipment.
- Connected residential equipment to cable connections for optimal functionality.
Help Desk Analyst II
Sears Home Improvement Products
Longwood
04.2008 - 03.2012
- Delivered base-level IT support to non-technical personnel across organization.
- Uploaded software programs and configured laptop equipment for Sales Force Automation.
- Tracked and maintained nationwide reporting for all laptops within company.
- Maintained images for non-server computer equipment using Ghost or Windows deployment services.
Helpdesk - 1 Year Contract
Halifax Hospital
Daytona Beach
04.2007 - 04.2008
- Provided telephone support to end users, addressing technical issues effectively.
- Tracked pager assignments for employees and doctors to ensure operational efficiency.
- Executed repairs on computer and printer equipment within nursing stations and departments.
Tech Services Representative II
Pinnacle Financial Corporation
Orlando
05.2002 - 03.2007
- Executed repair, maintenance, and setup of desktop computers and server equipment.
- Uploaded and configured software for laptops, deploying to new hires across all locations.
- Established new office setups, including design layout, wiring connections, and device installation.
- Delivered foundational IT support to non-technical personnel within organization.
- Installed software, modified hardware, and resolved technical issues efficiently.
Dell CSR/Tech Rep I
Convergys
Lake Mary
05.1999 - 04.2002
- Evaluated and addressed incoming sales leads and technical support requests.
- Managed call flow to efficiently respond to customer technical support needs.
- Trained new representatives on IT call support protocols and customer service techniques.
Education
Associate of Science - Computer and Electronic Technology
Florida Technical College
Deland, FL01.2002
Certification - MCSE plus security and CCNA
New Horizons
Orlando, FLSkills
- Networking protocols (TCP/IP) and WAN technologies
- Certified Dell technician
- Python programming
- Embedded software testing and automated testing
- Test environment setup
- Technical support and analysis
- Customer service and documentation
- Team collaboration and troubleshooting
- Root-cause analysis and system testing
- Equipment setup
Certification
MCSE plus security and CCNA, Current, New Horizons, Orlando, FL
Timeline
Engineering Technician 2
Spartan Electronics
11.2014 - 10.2024
Equipment Technician
Cable Connections
01.2012 - 08.2014
Help Desk Analyst II
Sears Home Improvement Products
04.2008 - 03.2012
Helpdesk - 1 Year Contract
Halifax Hospital
04.2007 - 04.2008
Tech Services Representative II
Pinnacle Financial Corporation
05.2002 - 03.2007
Dell CSR/Tech Rep I
Convergys
05.1999 - 04.2002
Associate of Science - Computer and Electronic Technology
Florida Technical College
Certification - MCSE plus security and CCNA
New Horizons
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