Brian Litt

Aurora

Summary

Dynamic leader with over 10 years in the food service industry skilled in inventory management, cash handling, and complaint resolution. Experienced in supervising teams to maintain operational excellence, fostering a collaborative work environment, and driving customer satisfaction.

Overview

years of professional experience

Work History

Barista / Shift Supervisor

Starbucks

Aurora

12.2015 - Current

Supervised daily operations and ensured smooth workflow during peak hours.
Managed inventory and restocked supplies to maintain operational efficiency.
Resolved customer complaints promptly to enhance overall customer experience.
Collaborated with team members to maintain a positive work atmosphere.
Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.

Customer Service Representative

BMW

Columbus

04.2015 - 11.2015

Assisted customers with inquiries about vehicle features and services.
Handled customer complaints and provided timely resolutions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Manager

Teavana

Columbus

08.2012 - 12.2014

Coordinated inventory management, ensuring product availability and quality standards.
Oversaw staff scheduling, optimizing coverage during peak business hours.
Enhanced store presentation by maintaining visual merchandising standards consistently.

Education

Bachelor of Arts - Philosophy & English Literature

Ohio Dominican University

Columbus, OH

05-2012

Skills

Service excellence
Cash handling proficiency
Beverage preparation
Inventory management
Employee training

Time management
Food safety compliance
Drink preparation speed
Complaint resolution
POS system operation

Timeline