Briann Abrams
Tupelo,MS
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
4
4
years of professional experience
Work History
Lab Assistant
Montgomery Cancer Center
Montgomery, AL
01.2024 - 10.2024
- Performed routine laboratory tests, such as cell culturing, PCR and ELISA assays.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Conducted data analysis to identify trends in experiments.
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Documented results accurately in lab notebooks according to scientific standards.
- Organized and managed inventory of reagents and other materials used in the lab.
- Troubleshot technical issues related to laboratory equipment or processes.
- Calibrated instruments according to manufacturer specifications.
- Sanitized workstations and instruments to avoid cross-contamination.
- Prepared laboratory equipment and instrumentation required for tests, research, process, or quality control.
- Recorded and reported test results accurately according to established procedures.
- Maintained inventory and equipment and placed orders for laboratory supplies.
Phlebotomist
CSL Plasma
Montgomery, AL
01.2023 - 02.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Prepared specimens for transport to external laboratories.
- Provided excellent customer service while interacting with patients.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Medical Office Representative
Ultracare Medical Services
Montgomery, AL
03.2023 - 01.2024
- Greeted patients and visitors upon arrival to the office, providing excellent customer service.
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Provided administrative support to medical staff, including physicians and nurses, by preparing charts for upcoming appointments.
- Answered incoming calls from patients and responded to inquiries regarding their health care needs.
- Verified insurance eligibility prior to scheduled appointments.
- Processed referrals and authorization requests for specialty services as needed.
- Managed daily collection of payments from patients at check-out time.
- Submitted accurate patient information to referral sources for authorization approvals.
- Scheduled follow up visits for discharged patients ensuring that they receive proper aftercare instructions.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
Medical Assistant
American Family Care, Inc
Montgomery, AL
03.2021 - 08.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
Education
CCMS - Nursing
Fortis College Montgomery
Montgomery, AL04-2019
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-2015
Skills
- Data Entry
- Procedure Assistance
- Payment Collection
- HIPAA Compliance
- Patient Scheduling
- Phlebotomy
- Medical Terminology
- Customer Service
- Vital signs monitoring
- Insurance Verification
- Electronic Health Records Management
- Appointment Scheduling
- Front Desk Operations
- Patient Care Coordination
- Referral Verification
- Appointment management
- Patient callbacks
- Patient Registration
- Telephone Etiquette
Timeline
Lab Assistant
Montgomery Cancer Center
01.2024 - 10.2024
Medical Office Representative
Ultracare Medical Services
03.2023 - 01.2024
Phlebotomist
CSL Plasma
01.2023 - 02.2024
Medical Assistant
American Family Care, Inc
03.2021 - 08.2022
CCMS - Nursing
Fortis College Montgomery
High School Diploma -
Jefferson Davis High School