BRIANNA ZOCCOLI

Staten Island,US

Summary

Proven leader in AI operations and clinical management with a track record of enhancing operational efficiencies and forming strategic partnerships. Expertise in regulatory compliance and clinical quality improvement, delivering innovative solutions and promoting team collaboration. Committed to meeting organizational needs through consistent and organized practices. Adept at thriving under pressure and adapting to new challenges to strengthen the organizational brand.

Overview

years of professional experience

Work History

Director of AI Operations

Prescryptive health

Seattle, WA

04.2024 - Current

Developed detailed project plans that outlined timelines, goals, budgets, and staffing needs.
Cultivated customer relationships by promptly addressing inquiries and resolving complaints.
Directed daily operations to ensure adherence to corporate standards and policies.
Led cross-functional teams in devising innovative solutions to complex challenges.
Prepared presentations for board meetings summarizing key organizational developments.
Analyzed customer feedback to identify trends in product performance and service issues.
Streamlined onboarding processes for pharmacies, ensuring seamless integration with AI platform.
Strengthened sales and marketing efforts through implementation of AI-driven strategies.

Clinical Operations Manager

Prescryptive Health

Seattle, WA

04.2021 - 04.2024

Prepared reports summarizing the progress of ongoing projects.
Established key performance indicators to measure the effectiveness of pharmacy benefit programs.
Collaborated closely with external partners such as insurers, pharmaceutical companies, technology providers, to develop innovative solutions that met customer needs.
Performed complex analysis of claims data to identify opportunities for cost savings while maintaining high quality standards.
Executed audits to evaluate compliance with ICH GCP guidelines and FDA regulations.
Identified areas requiring operating efficiencies and implemented appropriate solutions.

Pharmacy Technician

CVS

Deer Park, NY

12.2015 - 03.2020

Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
Input patient and prescription information to produce product labels and assist in prescription filling process.

Education

Bachelor of Arts (B.A.) - Biomedical Science Candidate

Southern New Hampshire University

Manchester, NH, US

Skills

Confidential records management
Patient health information access
Clinical quality improvement
Regulatory compliance
Insurance billing and auditing
Manager training and coaching

Medical insurance knowledge
Medical terminology expertise
Proficient in Excel
Proficient in Power BI
Proficient in Microsoft Word

Timeline