Brianna Abitz

• Cleaned homes following specific and detailed protocols and requests.
• Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
• Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
• Swept, mopped, vacuumed and polished floors of all types.
• Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
• Sanitized doorknobs, light switches and other frequently touched surfaces.
• Emptied wastebaskets and replaced liners.
• Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
• Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
• Coordinated home cleaning schedule based on client availability and realistic time constraints.
• Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
• Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
• Transported trash bags to designated outdoor receptacles for disposal.
• Laundered sheets and other bedding, made beds and fluffed pillows.
• Used natural cleaning products where possible and followed product recommendations to maintain client safety.

• Answered customer inquiries and provided accurate information regarding products and services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Made outbound calls to obtain account information.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.

• processed medical claims and provided benefit's

• Managed daily cash intake by counting out registers and tabulating profits.
• Helped employees accomplish tasks during peak periods.
• Inspected work areas regularly for cleanliness and organization standards.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Coached employees on interactions with customers to drive exceptional service.
• Monitored store operations to ensure compliance with company policies and procedures.
• Communicated with other shift managers to facilitate continuum of customer service.
• Provided coaching and guidance to team members when necessary to improve performance.
• Assisted in resolving escalated customer service issues in a timely manner.
• Enforced safety standards throughout the store including proper use of equipment.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Resolved conflicts between staff members in a professional manner.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Reported employee behavioral issues, losses and customer complaints to upper-level management.
• Taught staff upselling techniques to meet revenue targets.
• Investigated customer complaints regarding merchandise quality or availability promptly.