Brianna Adams
Dallas,TX
Summary
Reliable and detail-oriented security and customer service professional with over one year of experience in office buildings and guardhouse environments. Skilled in access control management, maintaining secure premises, and delivering high-quality customer service. CPR certified and licensed with a valid guard card, with a strong ability to monitor surroundings, manage entry points, and respond effectively to situations. Known for professionalism, strong communication skills, and a commitment to safety and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Unarmed Security Officer
Marksman
Dallas, TX
03.2024 - 03.2026
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter unauthorized access and identify potential threats.
- Implemented security protocols to enhance overall safety measures for clients.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Issued access cards to authorized personnel to monitor access points.
- Monitored CCTV cameras and alarm systems for security breaches.
Customer Service Representative
Walmart
Dallas, TX
04.2022 - 12.2024
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Processed transactions accurately while maintaining a fast-paced environment.
- Collaborated with management to implement improvements in service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
High School Diploma -
Lancaster High School
Dallas, TX05-2022
Skills
- Report writing
- Incident reporting
- Property patrol
- Crime prevention
- Situational awareness
- Access control management
- CCTV monitoring
- Alarm investigation
- CCTV tracking
- Reliable and responsible
- Customer service
- CPR certified
- Critical thinking
- Microsoft Excel
- Microsoft outlook
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Timeline
Unarmed Security Officer
Marksman
03.2024 - 03.2026
Customer Service Representative
Walmart
04.2022 - 12.2024
High School Diploma -
Lancaster High School