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Brianna Aiken
Raleigh,NC
Summary
Experienced Technical Product Manager with a strong background in corporate communication and clinical SaaS applications. Proven track record in leading cross-functional teams, managing product roadmaps, and achieving cost efficiencies. Skilled in stakeholder alignment and regulatory compliance, with a focus on enhancing product development processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Product Manager
Syneos Health
Morrisville, NC
08.2025 - Current
- Spearheaded development of new products, integrations and partnerships while enhancing existing offerings.
- Drove prioritization of the corporate strategy product backlog according to projected ROI, resource allocation and stakeholder feedback.
- Led cross-functional teams (engineering, UX/UI, compliance, QA) to align project goals with organizational strategy.
- Oversaw product and project plans to ensure on-time delivery of features and enhancements.
- Managed stakeholder communications to align product goals and provide timely updates.
- Leveraged in-depth customer feedback and CSPO training to drive improvements based on testing feedback.
Manager, Corporate Project Management
Syneos Health
Morrisville, NC
12.2024 - 08.2025
- Directed large scale information technology projects, achieving timely completion within budget constraints.
- Oversaw project deliverables, financial aspects, budget management, and the recruitment of project resources.
- Maintained multi-business portfolios to track project actuals against forecasts and support informed decision-making.
- Acted as business partner for HR, commercial/advertising, digital marketing, corporate IT, corporate real estate, and PMO office to align project goals with business needs.
- Managing new project/application compliance with GxP, relevant SOPs and regulatory requirements.
- Supported business continuity and project deliverables through resource allocation and assistance to business units.
- Plan and facilitate monthly review meetings, discovery roundtables, user acceptance testing calls, training and adoption sessions for projects and business unit stakeholders to report on project updates and action items for growth and maintenance of backlog.
- Present new solutions, applications and platforms to VP Leadership for their feedback.
- Established comprehensive project timelines and schedules to enhance team coordination.
- Signing off on SOWs, renewals vs. internal IT and internal department budgets.
- Oversaw audits and maintenance of multiple applications to ensure optimal performance and compliance with operational standards.
- Monitor the configuration, testing and go-live of new features and patch management of applications in-use, ensuring data safety and accuracy.
- Build relationships with external vendors and establish partnerships for the benefit of Syneos Health.
- Attend vendor conferences to identify opportunities and implementations that improve employee and team dynamics.
Information Technology Business Partner
Syneos Health
Morrisville, NC
06.2023 - 12.2024
- Functioned as Information Technology Business Partner and Analyst, supporting Global Corporate Communications & Marketing, Procurement & Finance, and Corporate Real Estate Services sectors.
- Identified new business opportunities through targeted research and analysis.
- Analyzed market trends to shape product development and optimize positioning strategies.
- Negotiated contracts with clients and vendors.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Delivered comprehensive marketing strategy updates to upper management, aligning initiatives with business objectives.
Systems Analyst
Syneos Health
United States
07.2019 - 06.2023
- Analyzed system requirements to improve software functionality and user experience.
- Evaluated and ensured 21 CFR compliance for applications handling PII and their potential integrations into existing systems.
- Established standards for data collection, storage and retrieval across multiple platforms.
- Identified gaps in current processes and suggested improvements.
- Managed vendor relationships to ensure service quality and cost efficiency
- Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
- Assisted in developing SOP manual for purchasing procedures to standardize workflows.
Senior Technical Support Consultant
Map My Customers
02.2018 - 05.2019
- Addressed and resolved escalated customer concerns to improve satisfaction.
- Building automated, virtual assistance for afterhour support and product walkthrough for customers.
- Provided internal support for Customer Success Managers by setting up Zoom and managing team/user accounts for client demos and training.
- Experience supporting and knowledge with the relational database Parse, and its object, file storage and user authentication.
- Conducted product quality assurance and reported bugs using JIRA and Waffle.io to ensure product reliability.
- Manage and oversee successful integration between over 5 different customer relationship management (CRMs) and Map My Customers.
- Participate in project development using scrum methodology.
Education
Communication - Greensboro, NC
University of North Carolina At Greensboro
Greensboro, NC12-2016
Skills
- Product backlog prioritization
- Agile methodologies
- Project planning
- Product lifecycle
- Customer feedback integration
- Market analysis
- Budget management
- Contract negotiation
- Feedback integration
- Relationship building
Certification
- Certified Scrum Product Owner (CSPO)
Accomplishments
- NC Tech Association - Top Tech Startups to Watch 2018 - Map My Customers 2018
Timeline
Associate Product Manager
Syneos Health
08.2025 - Current
Manager, Corporate Project Management
Syneos Health
12.2024 - 08.2025
Information Technology Business Partner
Syneos Health
06.2023 - 12.2024
Systems Analyst
Syneos Health
07.2019 - 06.2023
Senior Technical Support Consultant
Map My Customers
02.2018 - 05.2019
Communication - Greensboro, NC
University of North Carolina At Greensboro