Summary
Product Manager with 17 years in the software industry and 9 years in product and project management. Proven track record in creating, launching, and optimizing products that surpass market expectations. Skilled in leveraging cross-functional teams to enhance product value and align with business objectives. Expertise in redesigning customer journeys to improve user experience and drive traffic growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Manager
Comcast Cable Communication
06.2022 - Current
- Defined and oversaw project strategy, establishing program and portfolio roadmap.
- Developed and maintained product roadmap, outlining vision, features, timelines, and resources.
- Coordinated product life cycle from ideation to launch across multiple platforms.
- Collaborated with stakeholders to define product requirements and user stories.
- Led cross-functional teams to define product vision and strategy.
- Prioritized product features based on customer feedback, market trends, and business objectives.
- Managed stakeholder communications, ensuring consistent engagement and information flow.
- Monitored product performance by tracking key metrics and gathering user feedback.
- Managed product backlog to ensure focus on highest priority items for the team.
- Collaborated with engineering teams to ensure timely product development and delivery.
- Conducted user research to gather insights for improving customer experience and satisfaction.
- Facilitated agile ceremonies, promoting collaboration and iterative development among team members.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
- Managed product demonstrations, testimonials and benchmarks for performance evaluation.
- Performed post-launch analyses to measure success of feature rollouts.
Product Owner/Manager
Comcast Cable Communication
09.2019 - 06.2022
- Define and oversee the overall project strategy, and be responsible for defining the program and roadmaps.
- Proficiency in understanding the business requirements, business improvement initiatives, mapping business processes (As-Is & To-Be), ensuring adherence to business functionality, enhancing business processes, and managing stakeholder expectations is responsible for defining the objectives and KPIs of the Project Management Office.
- Responsible for continuous process and productivity enhancement.
- Prioritized product backlog items based on stakeholder feedback and market trends.
- Coordinate with the business customer departments to ensure their business challenges are addressed via IT projects.
- Work closely with business stakeholders to ensure internal customer awareness of the various IT initiatives that impact the stakeholders.
- Possess strong organizational, presentation, interpersonal, and communication skills.
- Involved in continuous process improvement and productivity enhancement to leverage best-in-class tools and practices.
- Responsible for conducting customer workshops for beta testing to collate customer experience and enhance the customer journey.
- Manage other vendors and global teams to deliver projects seamlessly.
- Conduct demonstrations and coordinate business sign-offs.
- Collaborated with engineering teams to define product requirements and features.
- Coordinated cross-functional teams for seamless product launches and updates.
- Analyzed user feedback to refine product functionality and enhance user experience.
- Review the Sprint Backlog and Product Backlogs.
- Cross-functional training to enhance functional knowledge across the team.
- Conducted market research to identify opportunities for new product enhancements.
- Product Manager responsible and accountable for the end-to-end delivery of product initiatives to support the core operational activities of the commercial agent tier-one support, and delivering a seamless experience for the end customers.
Product Analyst / Scrum Master / Release Manager
Comcast Cable Communication
10.2013 - 11.2019
- Conducted requirement analysis and grooming sessions with Product Owner and vendors.
- Managed implementation of Commercial Off-The-Shelf solutions alongside custom development projects.
- Developed user stories and requirements for new product initiatives at Comcast.
- Facilitated sprint planning, progress tracking, and retrospectives to enhance team collaboration.
- Generated weekly reports on key performance indicators for management review.
- Ensured compliance with Capability Maturity Model guidelines through rigorous testing and documentation.
- Collaborated with project management to establish Definition of Done and improve delivery standards.
- Designed GUI application for managing Division/Region configurations and assisted in feature evaluation experiments.
- Facilitated user acceptance testing to validate product features and identify issues prior to launch.
- Worked closely with the user experience team to ensure product designs met customer needs.
Team Lead
Target Corporation
07.2012 - 09.2013
- Developed and maintained application delivering reports on committed and actual expenses for senior management at TCS.
- Implemented PDA upgrade aligned with Target store requirements.
- Managed status reporting, schedule oversight, and risk mitigation strategies.
- Forecasted, planned, and directed maintenance efforts effectively.
- Provided daily direction and guidance to project teams, ensuring accountability.
- Reported daily status updates while resolving blockers and impediments for teams.
- Achieved Tower Level productivity targets through strategic planning.
- Led capacity planning, recruitment, and training initiatives for new team members.
Tester / Test Lead
The Nielsen Company
05.2008 - 06.2012
- Analyzed requirements and change requests to identify project needs.
- Developed test estimation, strategy, and plans to ensure comprehensive coverage.
- Participated in requirement reviews to ensure clarity and completeness.
- Created test data to support various testing scenarios.
- Validated web-based dynamic reports, including graphs and consolidated data.
- Scheduled Autosys jobs in Unix for automated task management.
- Established system test cases to facilitate thorough evaluation of functionalities.
- Collaborated with developers to identify and resolve software defects.
- Designed and executed test cases to validate system functionality.
- Documented test results and reported findings to project teams.
- Managed defect tracking and validation to ensure quality standards were met.
- Directed daily operations of project teams, ensuring alignment with productivity targets.
- Trained junior testers on best practices in software testing methodologies.
Education
Bachelor of Technology - Information Technology
01.2007
Skills
- IT product lifecycle management
- Roadmap development
- Product vision and strategy
- Cross-functional collaboration
- Product development and design
- Stakeholder management
- Product backlog prioritization
- Agile and Scrum methodologies
- Service design methodologies
- Performance monitoring
- Customer communication and training
- Industry trends analysis
- User experience principles
- Process improvement
- User and UX research
- Data-driven decision making
- Problem solving
Certification
- SAFe 6.0 POPM, 05/2024, Active – Ongoing
- PSM I, 11/2023
- ITIL V3 Foundation, 01/2011
References
- Mr. Sabarish, Senior Director – Reactor Org, Comcast Cable Communication, +1-732-689-6007
- Mr. Sriram, Engineering Manager, Comcast Cable Communication, +1-650-450-6813
- Mr. Ajeeth Kumaresan, Senior Technology Project Manager, TCS, +1-847-345-4601
- Ms. Saranyaa Duraisami, Senior Consultant, TCS, +1-954-991-7903
Awards
- Star Team Performance, 01/2024
- Star of the Month, 03/2023
- TCS Innovation Challenge – Semi-finalist, 01/2014
- Star of the Month, 12/2013
- Certificate of Excellence – The Nielsen Company, 08/2011
Timeline
Product Manager - Comcast Cable Communication
06.2022 - Current
Product Owner/Manager - Comcast Cable Communication
09.2019 - 06.2022
Product Analyst / Scrum Master / Release Manager - Comcast Cable Communication
10.2013 - 11.2019
Team Lead - Target Corporation
07.2012 - 09.2013
Tester / Test Lead - The Nielsen Company
05.2008 - 06.2012
Anna University - Bachelor of Technology, Information Technology