Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Alford

Houston,TX

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

8
8
years of professional experience

Work History

Non Emergency Medical Transportation

ThomasNet
Houston, TX
01.2024 - Current
  • transporting patients to and from medical appointments.

Debt Collector

FMA
Houston, TX
02.2022 - 04.2023
  • contact individuals or businesses with outstanding debts and attempt to collect the owed money by reaching out to them, negotiating payment plans, and encouraging timely repayment, while adhering to legal guidelines to avoid abusive collection practices.

Customer Service Representative

Asurion
Houston, USA
01.2019 - 12.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Set up and activated customer accounts

CNA

Kindred Hospice
Houston, USA
01.2017 - 01.2019
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation
  • Observed and reported unusual symptoms and changes to charge nurse
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Documented activities and recorded information in EMR system
  • Answered signal lights, bells or intercom systems to determine resident needs

Education

Electronic Health Records Specialist - Medical Insurance

Gary Job Corps
San Marcos, TX
01.2022

Phlebotomist - Medical Assisting

Gary Job Corps
San Marcos, TX
01.2022

Electrocardiogram Tech - Medical Assisting

Gary Job Corps
San Marcos, TX
01.2022

CNA -

Gary Job Corps
San Marcos, TX
09-2018

High School Diploma -

Texas South West High School
Houston, TX
04.2017

Skills

  • Self Motivated
  • Adaptable
  • Driving
  • Windows
  • Microsoft navigation skills
  • Time management
  • Leadership
  • Communication
  • Problem Solving

Timeline

Non Emergency Medical Transportation

ThomasNet
01.2024 - Current

Debt Collector

FMA
02.2022 - 04.2023

Customer Service Representative

Asurion
01.2019 - 12.2021

CNA

Kindred Hospice
01.2017 - 01.2019

Electronic Health Records Specialist - Medical Insurance

Gary Job Corps

Phlebotomist - Medical Assisting

Gary Job Corps

Electrocardiogram Tech - Medical Assisting

Gary Job Corps

CNA -

Gary Job Corps

High School Diploma -

Texas South West High School
Brianna Alford