Brianna Allen
Mansfield,TX
Summary
Accomplished sales and management professional, with a passion for high-quality customer service. More than seven years of experience in the sales environment with a proven track record for increasing profits, exceeding quotas and managing successful teams. Exceptional communication skills with the ability to motivate, train and lead new sales personnel.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Dicks Sporting Goods
01.2025 - Current
- Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions
- Respond to customer requests for products, services, and company information
- Reduce process inconsistencies and effectively train team members on best practices and protocols
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Collect and return unpurchased or returned items to correct shelf locations and arrange displays to promote sales
- Administer daily sales transactions through meticulous and accurate cash handling
Head Cashier
Lowes Home Improvement
08.2024 - 12.2024
- Directed the operations of the store's checkout areas, focusing on delivering an exceptional and efficient experience for customers while ensuring precision in financial transactions
- Actively coordinated the efforts of cashiers, providing guidance and support to address any customer inquiries and swiftly resolve issues that arose at the point of sale
- Supervised front-end activities to ensure smooth operations
- Monitored employee breaks to maintain optimal staffing levels
- Strategically delegated tasks to enhance overall efficiency and service quality in the store
General Manager
Headhunters
12.2022 - 08.2024
- Started working as a salesperson, was promoted to a managerial role in 3 months, then promoted again to General Manager
- Increased sales year over year achieving or exceeding sales quotas
- Planned and built out the inventory for the store
- Managed day to day operations and P & L
- Coached and developed team members skills and abilities aligning with organizational objectives
Customer Service Associate
Walk-Ons Sports Bistreaux
08.2022 - 12.2022
- Supervised operation of the bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations
- Ensured all food and products were consistently prepared and served according to the restaurant standards
- Exceeded company objectives in sales, service, quality, sanitation, and cleanliness
- Assisted with reviewing scheduled labor with management to ensure positions were staffed when needed and reducing labor overhead as needed
Server
Twin Peaks
02.2022 - 08.2022
- Stayed up to date with menu specialties, menu choices and menu deviations if items were running out and would communicate changes to customers
- Responsible for taking orders and making sure they were correct before bringing them to the customer
- Ensured customers received their food as soon as it was prepared by the kitchen
- Promptly addressed customer concerns or dissatisfaction to mitigate any escalation inquiries
- Processing payment on digital systems and handling cash
Server
Chili's
05.2021 - 02.2022
- Stayed up to date with menu specialties, menu choices and menu deviations if items were running out and would communicate changes to customers
- Responsible for taking orders and making sure they were correct before bringing them to the customer
- Ensured customers received their food as soon as it was prepared by the kitchen
- Promptly addressed customer concerns or dissatisfaction to mitigate any escalation inquiries
- Processing payment on digital systems and handling cash
Education
Undergraduate Course Work -
Texas Tech University
High School Diploma -
Mabank High School
Mabank, TXSkills
- Communication skills
- Leadership
- Organizational skills
- Customer service
- Computer skills (Microsoft Office Suite, Point of Sale (POS) systems)
- Inside sales
- Problem resolution
Certification
- TABC Trained
- Food Handler Trained
Additional Employment
- Salt Grass, Mansfield, TX
- Door Dash, TX
- Martin's Mill Store, Martin's Mill, TX
- McDonald's, Mabank, TX
- Taco Bell, Gun Barrel City, TX
Timeline
Customer Service Specialist
Dicks Sporting Goods
01.2025 - Current
Head Cashier
Lowes Home Improvement
08.2024 - 12.2024
General Manager
Headhunters
12.2022 - 08.2024
Customer Service Associate
Walk-Ons Sports Bistreaux
08.2022 - 12.2022
Server
Twin Peaks
02.2022 - 08.2022
Server
Chili's
05.2021 - 02.2022
Undergraduate Course Work -
Texas Tech University
High School Diploma -
Mabank High School
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