Brianna Alonzo-Berganza
Wixom,MI
Summary
Personable and reliable, with strong ability to connect with customers and ensure positive dining experience. Dedicated to delivering high-quality service and contributing to smooth and timely operations. As hospitality professional, consistently deliver high-quality service in take-out settings. Highly reliable team player with flexible approach to dynamic customer needs. Skilled in communication and customer interaction, always aiming to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Take-Out Server
Buddy's Pizza
Novi, MI
08.2024 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring timely order processing.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted with packaging and presentation of take-out orders, enhancing overall customer experience.
- Collaborated with kitchen staff to communicate order details accurately and efficiently.
- Boosted customer engagement by implementing creative retail marketing strategies.
Server Assistant
Longhorn Steakhouse
Wixom, MI
10.2022 - 11.2023
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Collaborated with team members to streamline service processes during peak hours.
- Handled customer inquiries and requests promptly, contributing to positive dining experiences.
- Optimized restaurant flow on busy nights, effectively coordinating with hosts and servers for smooth seating and service.
Education
High School Diploma -
Milford Highschool
Milford, MI05-2024
Skills
- Phone etiquette
- Flexibility
- Quick learner
- Complaint resolution
Languages
Spanish
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Blogging/Vlogging
- Youth teacher for kids at church
Timeline
Take-Out Server
Buddy's Pizza
08.2024 - Current
Server Assistant
Longhorn Steakhouse
10.2022 - 11.2023
High School Diploma -
Milford Highschool