BRIANNA ANDERSON
Franklinton,NC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Driven finance professional with strong background in tax collection, compliance, and issue resolution. Known for collaborative team efforts and achieving consistent results. Reliable, adaptable, and proficient in communication and problem-solving, ensuring smooth operations and taxpayer satisfaction.
Experienced with managing tax collections and ensuring compliance. Utilizes effective communication and problem-solving skills to address taxpayer concerns. Knowledge of regulations and procedures, ensuring efficient and accurate tax collection processes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tax Collector
Vance County
Henderson, NC
10.2023 - Current
- Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Reduced delinquent accounts through diligent follow-up on outstanding balances and negotiating payment plans.
- Improved taxpayer compliance by conducting thorough and accurate audits of financial records.
- Analyzed data for trends in noncompliance, which informed targeted enforcement efforts and yielded higher rates of collections success.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Increased case resolution efficiency by streamlining bankruptcy review processes and documentation management.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Completed continuing education courses to stay abreast of industry changes and maintain professional certifications as required.
- Handled day-to-day accounting processes to drive financial accuracy.
- Fill Out bank bag and count deposit for Accuracy.
- Close out Daily Drawers.
- Process Beer and Wine license.
- Process Refunds for License tags
- Help File Real Property Appeals
- Help make sure tax payers have correct information for Exemptions
- Excellent communication skills, both verbal and written.
Patient Care Technician
Chardonnay Dialysis
NC
01.2023 - 07.2023
- Take vitals every 30 minutes
- Administer Medication to Patients prior to being put on machine and also during treatment
- Dressing changes
- Insure that patients are put onto machine in a 15 minute grace period
- Fill out charting prior to treatment, every 30 minutes and after treatments
- Educate patients about their treatments and weight
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Supported facility-wide initiatives aimed at improving quality of care for all patients receiving dialysis services within the organization.
- Maintained compliance with federal regulations governing dialysis facilities by staying current on industry updates and implementing necessary changes promptly.
- Enhanced patient comfort by providing compassionate care and maintaining a clean, safe dialysis environment.
- Improved overall staff performance by participating in training sessions, sharing knowledge with colleagues, and fostering a team-oriented work environment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Retail Assistant Manager
DTLR
NC
04.2020 - 12.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Supervised guests at front counter, answering questions regarding products
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Coordinated special events and in-store promotions to attract new customers while providing an engaging experience for existing clientele.
- Developed and implemented strategies to increase sales and profitability.
- Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
- Conducted regular staff meetings to communicate company updates and provide ongoing training opportunities for professional development.
Education
High School Diploma -
Northern Vance High School
Henderson, NC06.2016
Skills
- Scheduling and Coordinating
- Recruiting and Interviewing
- Computer Proficiency
- Data entry
- Decision Making
- Leadership
- HIPPA compliance
- Medical Benefit knowledge
- Prioritizing Work
- Microsoft Suites
- Coaching
- Strong ethics
- Data management
- Debt collection
- Detailed documentation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Strategic thinking
- Active listening
- Data entry skills
- Basic accounting principles
- Recordkeeping and documentation
- Adaptability and flexibility
- Self motivation
- Analytical thinking
- Payment processing
- Time management abilities
- Financial record keeping
- Data analysis
- Report writing
- Audit management
- Delinquent account management
Accomplishments
Achieved NC Tax Collectors Certificate
Certification
- NC Tax Collection Certificate - Sep 2024
Languages
English
Full Professional
Timeline
Tax Collector
Vance County
10.2023 - Current
Patient Care Technician
Chardonnay Dialysis
01.2023 - 07.2023
Retail Assistant Manager
DTLR
04.2020 - 12.2022
High School Diploma -
Northern Vance High School