Brianna Ashcraft
Twin Falls ,Idaho
Summary
Dynamic and reliable professional with extensive experience, excelling in customer service and team leadership. Proven ability to streamline processes and enhance customer satisfaction through effective communication and problem-solving. Skilled in POS systems and fostering strong relationships, ensuring a positive shopping experience while managing multiple tasks efficiently.
Overview
12
12
years of professional experience
Work History
Merchandiser/cashier
Oasis Stop 'N Go
Twin Falls
08.2017 - Current
- Stocked merchandise shelves according to inventory guidelines and visual standards.
- Assisted in maintaining store cleanliness and organization for optimal customer experience.
- Monitored inventory levels, communicating restock needs to management promptly.
- Collaborated with team members to execute promotional displays effectively.
- Managed product rotation to minimize spoilage and maintain freshness of perishable items.
- Analyzed sales trends to optimize product placement and increase customer engagement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Caregiver
Desano Place
Jerome, ID
10.2017 - 07.2021
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed personalized care plans based on individual needs and preferences, enhancing client satisfaction.
- Administered medications and monitored health conditions, maintaining accurate records for healthcare professionals.
- Trained new caregivers on best practices and protocols, fostering a culture of quality care within the team.
- Coordinated with families and healthcare providers to communicate changes in client status or needs effectively.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier Team Lead
McDonald's
Twin Falls, ID
09.2013 - 05.2017
- Led cashier team, ensuring accurate and efficient transactions during peak hours.
- Trained new team members on customer service protocols and cash handling procedures.
- Resolved customer inquiries and complaints, fostering a positive shopping experience through effective communication.
- Streamlined checkout processes, enhancing efficiency and reducing average transaction times significantly.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma - N/a
Elsinore High School
Wildomar, CA07.2011
Skills
- Reliable and punctual
- Friendly and outgoing
- POS systems
- In-store support
- Time management
- Multitasking
- Customer service
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Relationship building
Timeline
Caregiver
Desano Place
10.2017 - 07.2021
Merchandiser/cashier
Oasis Stop 'N Go
08.2017 - Current
Cashier Team Lead
McDonald's
09.2013 - 05.2017
High School Diploma - N/a
Elsinore High School