Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicole Eakstries
Open To Work
Verified
This profile is verified using an email address.

Nicole Eakstries

Pontiac

Work Preference

Desired Job Title

Merchandiser/CashierLead Casher/Customer Service RepresentativeRemote Customer RepresentativeBDC AgentUnloader/Sales Associate/Merchandiser

Work Type

Full TimePart TimeGig WorkContract Work

Location Preference

On-SiteRemoteHybrid
Location: Pontiac, US
Open to relocation: Yes

Important To Me

Career advancement

Summary

Reliable and friendly merchandiser skilled in visual merchandising and customer relationship management. Known for enhancing customer experiences and driving sales through active listening and effective communication.

Overview

22
22
years of professional experience

Work History

Merchandiser/Cashier

Wally.s
Pontiac, IL
07.2022 - 11.2022
  • Executed visual merchandising strategies to enhance product displays and drive customer engagement.
  • Monitored inventory levels and coordinated stock replenishment to ensure optimal product availability.
  • Assisted in creating promotional signage to effectively communicate marketing campaigns to customers.
  • Collaborated with team members to maintain store cleanliness and organization, enhancing the overall shopping experience.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Ensured product availability by restocking shelves and organizing merchandise displays.
  • Handled cash and credit transactions while adhering to company policies and procedures.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Lead Casher/Customer Service Representative

Pilot Flying J Travel Center
Channahon, IL
07.2020 - 12.2020
  • Managed cash register operations, ensuring accurate handling of payments and change.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Maintained cleanliness and organization of checkout areas for optimal customer experience.
  • Managed cash drawer discrepancies, implementing corrective measures to enhance accuracy.
  • Addressed customer inquiries and concerns, fostering a positive shopping experience.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.

Remote Customer Representative

Harte Hanks Inc/Randstad
Joliet, IL
05.2020 - 07.2020
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Managed incoming calls, ensuring efficient call flow and timely responses to customer requests.
  • Maintained detailed records of customer interactions, contributing to data accuracy for reporting purposes.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collected customer information and analyzed customer needs to recommend potential products or services.

BDC Agent

Hawk Auto Group
Joliet, IL
10.2019 - 07.2020
  • Managed inbound and outbound calls to schedule appointments and follow up with customers.
  • Assisted in maintaining accurate customer records using CRM software for improved communication.
  • Collaborated with sales team to provide product information and resolve customer inquiries effectively.
  • Executed daily administrative tasks to support business operations and enhance customer service experience.
  • Adapted quickly to new systems and processes, ensuring efficient handling of customer interactions.
  • Managed client database, ensuring accurate record-keeping for seamless account management.

Unloader/Sales Associate/Merchandiser

Khols Department Store
Plaistow, NH
08.2014 - 11.2014
  • Unloaded merchandise from delivery trucks, ensuring proper handling and placement in the stockroom.
  • Organized stock on shelves, maintaining cleanliness and accessibility for customer service teams.
  • Assisted in inventory management by labeling products and conducting regular stock checks.
  • Collaborated with team members to improve unloading efficiency and reduce processing time.

Microbiologist Technician

LabCorp
Portsmouth, NH
11.2005 - 04.2006
  • Conducted microbial testing and analysis to ensure compliance with laboratory standards.
  • Operated and maintained laboratory equipment, ensuring optimal performance and accuracy.
  • Collaborated with team members to develop standard operating procedures for microbiological processes.
  • Assisted in the preparation and sterilization of culture media and reagents for testing.

Medical Receptionist/Medical Assistant

Berwick Family Health Care
Berwick, ME
05.2003 - 02.2005
  • Managed patient check-in process to ensure efficient workflow and minimize wait times.
  • Scheduled appointments using electronic health record (EHR) system, optimizing daily operations.
  • Processed insurance information and verified patient eligibility for services.
  • Coordinated communication between medical staff and patients to enhance service delivery.
  • Maintained accurate patient records, ensuring compliance with HIPAA regulations.
  • Assisted in patient intake and triage, ensuring accurate medical history documentation.
  • Administered vaccinations and medications under physician supervision to enhance patient care.
  • Performed routine laboratory tests, maintaining compliance with safety protocols and standards.

Style Expert

Lane Bryant
Portsmouth, NH
08.2002 - 04.2004
  • Developed personalized styling recommendations to enhance client satisfaction and boost sales.
  • Collaborated with team members to execute visual merchandising strategies that aligned with brand standards.
  • Trained new staff on product knowledge and customer service best practices to ensure consistency in client interactions.
  • Analyzed customer feedback to identify trends and improve styling techniques, driving overall service quality.
  • Boosted customer engagement with expert knowledge on current fashion trends, brands, and product offerings.

Lead Before/After Childcare Worker

Rochester Child Care Center
Rochester, NH
09.2000 - 04.2002
  • Supervised daily activities to ensure safety and engagement of children.
  • Developed and implemented age-appropriate educational programs to stimulate learning.
  • Communicated effectively with parents regarding child progress and behavior.
  • Collaborated with team members to create a nurturing environment for children.
  • Monitored children's emotional and physical needs, providing support as necessary.
  • Organized recreational activities that promoted social interaction among peers.

Education

High School Diploma -

Kittanning Sr High School
Kittanning, PA

No Degree - Medical Assistant

McIntosh College
Dover NH

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Active listener
  • Merchandise planning
  • Visual merchandising
  • Retail sales professional
  • Customer relationship management (CRM)

Timeline

Merchandiser/Cashier

Wally.s
07.2022 - 11.2022

Lead Casher/Customer Service Representative

Pilot Flying J Travel Center
07.2020 - 12.2020

Remote Customer Representative

Harte Hanks Inc/Randstad
05.2020 - 07.2020

BDC Agent

Hawk Auto Group
10.2019 - 07.2020

Unloader/Sales Associate/Merchandiser

Khols Department Store
08.2014 - 11.2014

Microbiologist Technician

LabCorp
11.2005 - 04.2006

Medical Receptionist/Medical Assistant

Berwick Family Health Care
05.2003 - 02.2005

Style Expert

Lane Bryant
08.2002 - 04.2004

Lead Before/After Childcare Worker

Rochester Child Care Center
09.2000 - 04.2002

High School Diploma -

Kittanning Sr High School

No Degree - Medical Assistant

McIntosh College

Similar Profiles

CREATE PROFILE