Brianna Atkins
Harlem,GA
Summary
Q Cleared Emergency Communications Specialist with proven expertise at Savannah River Nuclear Solutions LLC, enhancing emergency response times through critical thinking and effective call prioritization. Skilled in operating diagnostic equipment and fostering teamwork, I consistently improved interdepartmental communication and developed standard operating procedures to streamline operations in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist
Savannah River Nuclear Solutions LLC.
06.2023 - Current
- Developed proficiency in various computer-aided dispatch systems, allowing for rapid adaptation to new technology platforms as needed.
- Improved interdepartmental relationships by fostering open lines of communication between dispatchers and emergency responders.
- Assisted in the development of effective standard operating procedures for the Emergency Communications Center.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Participated in ongoing training and development programs to stay current with industry best practices and emerging technologies.
- Regularly monitored equipment functionality, identifying issues early to prevent potential downtime or miscommunication.
- Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitoring remote workers in various locations around the site.
- Keeping up with manual and procedure books with newest and updated information.
- Making public announcements via Radio, Public Address System, and Pager System.
- Participating in drills and exercises.
- Notifying states and counties of actual emergency via Emergency Notification Network.
- Handled confidential information with discretion while assisting executives in managing sensitive business matters.
- Ensured secure storage for all recorded documents, safeguarding confidential information against unauthorized access or loss.
- Handled confidential information with discretion, ensuring privacy and compliance with company policies.
- Maintained strict confidentiality protocols while handling sensitive data, ensuring compliance with security regulations.
- Maintaining Safety and Fire Alarm System. Working through fire alarms and silent panic alarms.
Ophthalmic Imaging Technician
Eye Physicians & Surgeons Of Augusta
11.2020 - 06.2023
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and debris.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Operated equipment to produce quality images of specific body parts.
- Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each scan.
- Checked imaging equipment after every use to verify proper functioning.
Emergency Medical Dispatcher
Gold Cross EMS
06.2016 - 06.2023
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Reduced risks and emergency response issues by observing public safety field units.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Sales Associate
MetroPCS
02.2014 - 08.2014
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
GED -
Augusta Technical College
Augusta, GA06.2011
Skills
- Type 60 WPM
- Operating Diagnostic Equipment
- Critical Thinking
- Reading Comprehension
- Complex Problem-Solving
- Active Listening
- Patient Record Assessment
- Patient Data Processing
- Patient Safety
- Patient Information
- Imaging Software
- Learning Strategies
- Workplace Safety
- Customer Satisfaction
- Patient Medical Histories
- Calming Strategies
- OSHA Requirements
- Infection Control Procedures
- BLS Certification
- Safety Regulations
- Hazardous Materials
- Patient Profiles
- EMR Systems
- Training Programs
- Universal Precautions
- Compliance Requirements
- Call prioritization
- Stress tolerance
- Incident documentation
- Information gathering
- Technical aptitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Radio frequencies monitoring
- Speaks clearly with confidence
Certification
- TCPR
- Basic Telecommunications Officer
- Equality, diversity, inclusion
- Bloodborne Pathogens
- Haz Mat
- HazComm
- HIPAA
- FEMA IS100.B
- FEMA IS200.B
- FEMA IS241.B
- FEMA IS242.B
- FEMA IS300
- FEMA IS700.A
- FEMA IS703.A
- FEMA IS802
Timeline
Emergency Communications Specialist
Savannah River Nuclear Solutions LLC.
06.2023 - Current
Ophthalmic Imaging Technician
Eye Physicians & Surgeons Of Augusta
11.2020 - 06.2023
Emergency Medical Dispatcher
Gold Cross EMS
06.2016 - 06.2023
Sales Associate
MetroPCS
02.2014 - 08.2014
GED -
Augusta Technical College
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