Brianna Ayala
Azusa,CA
Summary
Dedicated professional with a background in healthcare coordination and customer service. Combines organizational strengths with effective communication to maintain patient confidentiality, streamline processes, and achieve service goals, while ensuring compliance with health regulations.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
LifeStance Health
03.2025 - Current
- Coordinated patient intake processes to enhance appointment scheduling and documentation accuracy.
- Scheduled patient appointments across six states, ensuring seamless coordination with multiple healthcare facilities.
- Collaborated with healthcare providers to streamline patient flow and communication.
- Developed individualized service plans for clients, aligning services with their unique needs and goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Food Clerk
Vons
07.2022 - 03.2025
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Maintained clean, organized workspace to ensure health and safety compliance.
- Provided prompt customer service, assisting with inquiries and resolving issues effectively.
- Resolved customer complaints professionally, offering suitable solutions or escalating to management as needed.
- Processed and fulfilled online orders accurately and efficiently.
- Trained to operate cash register and handle transactions efficiently.
- Assisted in the training of new employees, sharing best practices and expertise for successful onboarding experiences.
Cook/team Member
Pizza Hut
11.2021 - 07.2022
- Prepared food items in compliance with recipes and portioning control guidelines.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to enhance workflow efficiency.
- Trained new staff in food preparation, storage, equipment usage, and sanitation to ensure compliance with health standards.
- Communicated closely with servers to fully understand special orders for customers.
- Engaged with guests to gather feedback on product quality and service levels, contributing to continuous improvement.
Education
High School Diploma -
Gladstone High School
Azusa, CA06-2022
No Degree - General ED
Citrus College
Glendora, CASkills
- Patient documentation
- HIPAA compliance
- Healthcare compliance
- Work coordination
- Patient engagement
- Customer support
- Time management
- Collaboration and teamwork
- Communication skills
- Active listening
- Critical thinking
- Safety protocols
- Cooperative attitude
- Professional relationships
Timeline
Intake Coordinator
LifeStance Health
03.2025 - Current
Food Clerk
Vons
07.2022 - 03.2025
Cook/team Member
Pizza Hut
11.2021 - 07.2022
High School Diploma -
Gladstone High School
No Degree - General ED
Citrus College