Brianna Barker
San Bernardino,CA
Summary
Versatile professional with a strong background in customer service, administrative support, and marketing within healthcare and service environments. Skilled in managing the resident intake process, verifying insurance, and coordinating care plans as an Admission Coordinator. Experienced in front-desk operations, scheduling, and providing exceptional customer service as a Receptionist. Additionally, adept at developing and executing marketing strategies to promote services, and drive client engagement. Known for strong organizational, communication, and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Admissions Coordinator/Receptionist/Marketer
Ontario Healthcare Center
Ontario, California
04.2021 - Current
- Managing Admission Process
- Assessing Referrals: Receive and review referrals from hospitals, doctors, or other healthcare providers. Assess whether the referred patient meets the criteria for admission.
- Coordinating with Healthcare Professionals: Work closely with physicians, case managers, social workers, and other healthcare professionals to ensure appropriate care for incoming residents.
- Verifying Insurance: Ensure that the prospective resident's insurance coverage is verified, including Medicare, Medicaid, and private insurance.
- Touring Families and Residents: Conduct facility tours for prospective residents and their families, explaining services, amenities, and the care process.
- Building Relationships: Establish and maintain relationships with local hospitals, physicians, case managers, and referral sources to build a steady stream of referrals.
- Promoting the Facility: Assist with marketing efforts to attract new residents, including hosting informational sessions or attending community events.
- Greet visitors, clients, patients, or residents in a friendly and professional manner.
- Answer incoming phone calls promptly and professionally, provide basic information over, including directions, office hours, or general inquiries about the organization.
- Help with special projects or tasks as needed, such as preparing materials for meetings or assisting with event planning.
Admissions Coordinator
Villa Mesa Care Center
Upland, California
06.2019 - 04.2021
- Organized and detail-oriented Admission Coordinator with experience managing the intake process in healthcare and residential settings. Skilled in verifying insurance, processing admissions, coordinating care plans, and ensuring all necessary documentation is complete and compliant. Strong communicator with the ability to work closely with families, healthcare providers, and staff to facilitate smooth transitions for new residents or patients. Known for exceptional customer service, attention to detail, and efficiency in managing the admission workflow.
Admissions Assistant
Inland Valley Care and Rehabilitation Center
Pomona, California
02.2018 - 06.2019
- Admission Assistant with experience supporting the intake process for new residents or patients in healthcare and service environments. Skilled in verifying insurance, assisting with paperwork, scheduling assessments, and ensuring smooth transitions for individuals entering the facility. Strong communicator with a focus on customer service, compliance with regulations, and maintaining accurate records throughout the admission process. Known for being organized, efficient, and empathetic in delivering exceptional assistance to residents and their families.
Sales Associate
Tilly's Clothing Store
San Bernardino, CA
09.2017 - 06.2019
- Sales Associate with experience in retail environments, committed to delivering exceptional service and driving sales. Skilled in product knowledge, customer engagement, and providing tailored recommendations to meet individual needs. Adept at handling transactions, managing inventory, and maintaining store organization. Known for building strong customer relationships, achieving sales targets, and contributing to a positive and efficient store atmosphere. Strong communicator with a focus on creating a welcoming shopping experience.
Education
High School Diploma -
Options For Youth
San Bernardino, CASkills
- Customer service
- Organizational Skills
- Communication
- Time management
- Adaptability
Timeline
Admissions Coordinator/Receptionist/Marketer
Ontario Healthcare Center
04.2021 - Current
Admissions Coordinator
Villa Mesa Care Center
06.2019 - 04.2021
Admissions Assistant
Inland Valley Care and Rehabilitation Center
02.2018 - 06.2019
Sales Associate
Tilly's Clothing Store
09.2017 - 06.2019
High School Diploma -
Options For Youth