ERNA PEJOVIC

• Oversee and manage daily operational reports, including Census, Cora, and SASS, ensuring accuracy and timeliness.
• Coordinate patient admissions, conducting comprehensive evaluations and maintaining seamless communication with healthcare professionals and families.
• Serve as the primary liaison for patients, families, and visitors, delivering exceptional customer service and fostering a welcoming environment.
• Utilize the PCC application for patient data management, ensuring compliance with healthcare standards and confidentiality protocols.
• Conduct routine patient and staff check-ins to maintain operational excellence and address any immediate needs.

• Provided daily personal care and assistance to clients in their homes.
• Administered medications and monitored health conditions regularly.
• Developed individualized care plans based on client needs and preferences.

Observing how SLPs assess, diagnose, and treat communication and swallowing disorders in adults.

• Played an integral role in the pre-opening team, establishing protocols and security systems for the building.
• Assisted new residents with move-ins, key creation, deliveries, and general support services.
• Utilized Yardi, SV3, Salto, and Genetec systems to enhance operational efficiency and resident satisfaction.
• Provided exemplary customer service, addressing work emails and resolving issues involving key stakeholders.

• Increased enrollment in online courses by 20% through streamlined coordination of the Business Administration department’s online offerings.
• Enhanced efficiency by reducing administrative workloads by 10% through transcription, formatting, data input, and report preparation.

• Supported institutional programs, events, and activities, contributing to improved student engagement and outcomes.