Alexia Cline
Lake Linden,MI
Summary
Social services professional skilled at guiding residents and families through complex care processes. Expertise in advocating for resident rights, maintaining confidentiality, and fostering positive relationships with healthcare teams. Committed to enhancing patient well-being and ensuring smooth transitions within the care system.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Social Services Coordinator/ Admissions Coordinator/ CNA
Our Lady of Mercy
Hubbell, USA
04.2023 - Current
- Assist residents and families with navigating the short-term and long-term care process, providing guidance and support throughout the admission and placement process.
- Process and coordinate referrals, admissions, and discharges for residents entering and leaving the nursing facility.
- Coordinate and assist with arranging home health and community-based services to help residents successfully transition and remain safe at home.
- Complete various assessments and evaluations to identify resident needs and assist with developing appropriate plans of care.
- Communicate with residents, families, healthcare professionals, and facility staff to ensure needs and concerns are addressed effectively.
- Advocated for residents' rights and preferences, enhancing their overall well-being and quality of life.
- Guided families through Medicaid applications and informed them of available resources and benefits.
- Coordinated family meetings, care conferences, and staff meetings to facilitate communication and collaboration.
- Maintain accurate documentation and handle sensitive resident and family information with professionalism and confidentiality.
- Certified as a nursing assistant, providing essential care for residents.
Clerk
Buckos party store
Calumet, USA
07.2019 - 05.2022
- Delivered friendly, efficient customer service by guiding customers in product selection and addressing inquiries.
- Operated cash registers and processed cash and card transactions accurately.
- Sold and processed DNR licenses while ensuring accurate customer information and transactions.
- Received and organized inventory, stocked shelves, and ensured store cleanliness to enhance shopping experience.
- Unloaded deliveries and organized merchandise in storage.
- Created welcoming environment that encouraged positive shopping experiences for customers.
Online mentor
Horizons Alternative High School
Mohawk, USA
09.2020 - 07.2021
- Mentored students by providing guidance and support with both academic responsibilities and personal challenges.
- Provided tutoring and individualized academic assistance across multiple subjects.
- Supported students in developing effective study habits, staying organized, and achieving their educational goals.
- Managed the classroom environment and welcomed students each morning, creating a positive and supportive atmosphere.
- Assigned and graded homework, assignments, quizzes, and tests while monitoring student progress.
Guest management
Keweenaw Mountain Lodge
Copper Harbor, USA
05.2018 - 10.2018
- Managed guest reservations, including booking, modifying, and cancelling reservations.
- Welcomed and assisted guests throughout their stay, providing friendly and professional customer service.
- Processed guest payments accurately and handled customer inquiries and requests.
- Assisted guests with their needs and provided amenities such as towels, pillows, and other requested items.
- Helped maintain a positive and welcoming experience for all guests.
- Operated and managed the on-site gift shop, assisting customers with purchases and maintaining merchandise.
Education
High school or equivalent - High school diploma or GED
Horizon Alternative School
Mohawk, MICertified nursing assistant (Certificate) -
Skills
- Admissions processing
- Medical scheduling
- Patient education
- Documentation management
- Client service
- Customer service
- Guest services
- Guest Relations Experience
- Organizational skills
- Office administration
- Office management
- Supervising experience
- Telephone communication
- Client phone interaction
- Communication skills
- Childcare experience
- Classroom experience
- Leadership
- Social media management
- Sales
- Retail sales
- Serving Experience
- Restaurant Experience
- Food service
- Food safety management
- Cash Handling
- POS
- Point of sale systems
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Computer operations
- Resource navigation
- Telephone etiquette
- Resource navigation
- Family support
- Hospitality
- Customer greeting
- Program management
- Administrative support
- Employee relations
- Casual dining
- Office administration
- Cash Handling
- Resource navigation
- Office management
- Supervising experience
- Microsoft Outlook
Certification
- Driver's License
- First Aid Certification
- BLS Certification
- CNA
Languages
English
Timeline
Social Services Coordinator/ Admissions Coordinator/ CNA
Our Lady of Mercy
04.2023 - Current
Online mentor
Horizons Alternative High School
09.2020 - 07.2021
Clerk
Buckos party store
07.2019 - 05.2022
Guest management
Keweenaw Mountain Lodge
05.2018 - 10.2018
High school or equivalent - High school diploma or GED
Horizon Alternative School