Kenya Crosby
Toledo,OH
Summary
Detail-oriented professional with expertise in EHR management, appointment scheduling, and patient communication. Proven ability to streamline admissions processes and maintain data accuracy, enhancing patient experiences and operational efficiency.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Admissions Coordinator
Kingston Health Center of Sylvania
Sylvania, Ohio
03.2024 - Current
- Streamlined admissions process for new patients and families, enhancing overall patient experience.
- Created clear informational materials for prospective patients and families, facilitating informed decision-making.
- Coordinated efficient appointment scheduling to optimize patient visit organization.
- Accurate patient records maintained in electronic health record systems.
PCA
The Grove
Toledo , OH
10.2023 - 06.2024
- Facilitated patients' daily living tasks and personal care to promote comfort and independence.
- Collaborated with nurses and healthcare professionals to enhance patient care delivery.
- Recorded patient care activities accurately in electronic health record systems.
- Maintained clean and safe patient areas through consistent sanitation practices, ensuring a hygienic environment.
Med Records/Central Supply/Scheduler/Reception/CNA
Franciscan Care Center
Toledo, OH
11.2019 - 09.2023
- Supported residents with daily living activities and personal hygiene to promote well-being.
- Monitored vital signs and reported changes to nursing staff.
- Kept resident areas clean and safe.
- Recorded resident care activities accurately and on time.
- Answered call lights quickly and responded to patient needs.
- Supported patients with bathing, grooming, and dressing.
- Supported calendar management to reduce scheduling conflicts and improve resource use.
- Developed efficient scheduling workflows and task assignments for staff.
- Maintained current schedule records to ensure compliance tracking.
- Worked with project managers to set task priorities by importance and urgency.
- Entered data into computer systems for tracking and reporting.
- Built positive working relationships with staff and management.
- Handled incoming calls and directed callers to proper department or employee.
- Kept front desk organized to create positive first impression.
- Stocked inventory and ordered office and kitchen supplies.
- Reviewed and approved vendor invoices.
- Greeted guests and vendors and helped with space navigation.
Patient Technician
Davita Dialysis
Toledo, OH
04.2019 - 05.2020
- Monitored and recorded vital signs of patients during treatment sessions. and reported changes to medical personnel promptly.
- Continuously observed patient status and documented any changes or concerns. continuously and reported changes or concerns to physician or nurse supervisor immediately.
- Supported nursing staff with patient care and dialysis preparation.
- Educated patients on dialysis procedures and addressed questions to enhance understanding and comfort.
- Set up dialysis machines and checked proper function before treatment sessions.
- Recorded patient information accurately in electronic health records.
- Maintained clean and organized treatment area, ensuring compliance with infection control protocols.
- Performed basic care tasks including monitoring vital signs and administering medications. such as vital sign checks, medication administration, and dressing changes.
- Collaborated with team members to ensure smooth workflow and optimal patient care during busy shifts.
Activity Assistant
Concord Care Center
Toledo, Ohio
12.2015 - 04.2019
- Planned and organized daily resident activities to foster engagement and well-being.
- Created engaging programs to improve social interaction among residents.
- Led group discussions to support resident participation and engagement.
- Collaborated with healthcare staff to address resident needs and enhance activity experiences.
- Maintained accurate records of resident activity participation to track engagement and preferences.
- Arranged transportation for residents to off-site events and appointments.
Dietary Aid/Cook
Concord Care Center
Toledo, Ohio
12.2006 - 01.2015
- Prepared nutritious meals for residents based on dietary guidelines and individual preferences.
- Coordinated meal service to ensure timely delivery of food to residents during dining hours.
- Worked with staff to build weekly menus that met resident needs.
- Maintained cleanliness and organization of kitchen and food storage areas to ensure safe food handling.
- Followed sanitation practices in line with health regulations and safety standards.
- Used kitchen equipment safely and efficiently in fast-paced setting.
Education
GED -
Owens Community College
Perrysburg, OH06-2013
Skills
- Admissions processing
- Patient intake
- Appointment scheduling
- EHR management
- Data entry
- Patient communication
- Patient relationship management
- Patient admissions
Certification
- CPR 2025
- First Aid Certification 2025
- CNA 2023
Timeline
Admissions Coordinator
Kingston Health Center of Sylvania
03.2024 - Current
PCA
The Grove
10.2023 - 06.2024
Med Records/Central Supply/Scheduler/Reception/CNA
Franciscan Care Center
11.2019 - 09.2023
Patient Technician
Davita Dialysis
04.2019 - 05.2020
Activity Assistant
Concord Care Center
12.2015 - 04.2019
Dietary Aid/Cook
Concord Care Center
12.2006 - 01.2015
GED -
Owens Community College