Tyler Pinkham
Collegeville,PA
Summary
I began working in the Healthcare Field in 2020 to enhance my knowledge and skillset on patient care. I remain task and solution oriented when faced with various deadlines and responsibilities. I take the initiative to communicate with all staff members to ensure enhanced team performance and patient care.
Overview
10
10
years of professional experience
Work History
Admissions Coordinator
Discovery Behavioral Health
04.2024 - Current
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Care Coordinator
Recovery Centers of America
03.2023 - 04.2024
- Works within the multidisciplinary treatment team and in conjunction with clinical and business development to coordinate internal treatment and continuity of care for aftercare placement
- Coordinates aftercare placement and assists patients during treatment with external stressors to enable focus on treatment goals and progress
- Works to collaborate with other sites and external organizations to build positive relationships and partnerships
- Facilitates transition of care meetings to review and confirm next step plans with all key stakeholders
- Ensures all continued care plans are solidified one week prior to discharge
- Works collectively with the clinical team to engage, educate, and coordinate patient care with the patient, their identified supports, and community providers to ensure all services prescribed are implemented prior to treatment completion
Lead Recovery Support Specialist
Recovery Centers of America
03.2021 - 03.2023
- Provide support and oversight of the quality of patient care as a member of a multidisciplinary team
- Perform employee interventions and communicate incidents to RSS Supervisor
- Collaborate with RSS Supervisor, Clinical Supervisors, and Clinical Director to ensure implementation of treatment services
- Direct oversight of all RSS staff working within units of their assigned shifts
- Facilitate crisis de-escalation sessions with clients as needed
Recovery Support Specialist
Recovery Centers of America
02.2020 - 03.2021
- Assisted patients with substance abuse and mental health disorders while working under clinical, medical, and nursing direction
- Recorded patient behavior and monitored patient activities
- Managed up to 3 meetings per shift for up to 30 patients at a time, facilitated discussions that encouraged positive interaction
- Supported in de-escalation and ensured safe and mindful patient care through therapeutic activities
Dairy Associate
GIANT/MARTIN'S
01.2015 - 02.2020
- Started as a front end associate and loaded products for customers
- Ensured customer satisfaction
- Worked in Produce and Dairy - stocked and replenished products
Education
No Degree - Computer Science
Montgomery County Community College
Montgomery County, PA03-2026
High school or equivalent -
Perkiomen Valley High School
Collegeville, PA06.2016
Skills
- Microsoft Word
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Access
- Customer Service
- Behavioral health
- Social work
- Motivational interviewing
- Rapport building
- Well-versed in insurance
- Strong organization
Personal Information
Authorized To Work: US
Timeline
Admissions Coordinator
Discovery Behavioral Health
04.2024 - Current
Care Coordinator
Recovery Centers of America
03.2023 - 04.2024
Lead Recovery Support Specialist
Recovery Centers of America
03.2021 - 03.2023
Recovery Support Specialist
Recovery Centers of America
02.2020 - 03.2021
Dairy Associate
GIANT/MARTIN'S
01.2015 - 02.2020
High school or equivalent -
Perkiomen Valley High School
No Degree - Computer Science
Montgomery County Community College
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