DEANGELO MCBOUNDS

Scheduled and coordinated patient procedures, tests, and consultations with

other hospital departments and external healthcare facilities.

Maintained inventory of office supplies and medical equipment, replenishing

stock as needed and ensuring efficient operation of front office functions.

Provided compassionate and professional customer service to patients and

visitors, addressing concerns and inquiries with empathy and professionalism.

Ensured compliance with HIPAA regulations and patient privacy standards in

all aspects of front office operations and medical record management.

Collaborated with interdisciplinary teams, including physicians, nurses, and

ancillary staff, to support the delivery of high-quality patient care and services.

Participated in staff meetings, trainings, and continuing education programs to

stay updated on hospital policies, procedures, and best practices.

• Process and handle body tissue samples and specimens following established laboratory protocols and safety standards
• Prepare samples for analysis by labeling, cataloging, and storing specimens to maintain sample integrity and traceability
• Operate laboratory equipment and instrumentation to perform procedures such as tissue sectioning, staining, and analysis
• Maintain accurate records of sample processing, test results, and laboratory activities, ensuring compliance with regulatory requirements and quality assurance protocols
• Collaborate with healthcare professionals, researchers, and other laboratory staff to facilitate sample collection, processing, and analysis for diagnostic or research purposes
• Participate in quality control and quality assurance activities, including monitoring equipment performance, troubleshooting issues, and identifying opportunities for process improvement
• Adhere to biohazard and infection control protocols to minimize risks to personnel and maintain a safe working environment
• Stay updated on advances in laboratory techniques, technologies, and best practices in the field of biotechnology and medical laboratory science
• Provide support and assistance to colleagues, including training new staff members and contributing to team projects and initiatives.

• Provided care to individuals in a behavioral healthcare facility, assisting with daily activities and promoting overall well-being
• Implemented treatment plans under the supervision of licensed mental health professionals, including facilitating group therapy sessions and individual counseling sessions
• Monitored patients' behavior and mental status, documenting observations and reporting any concerns to the healthcare team
• Assisted with crisis intervention and de-escalation techniques, ensuring the safety and security of patients and staff
• Collaborated with interdisciplinary team members, including psychiatrists, nurses, and social workers, to implement comprehensive care plans
• Participated in treatment team meetings and case conferences to discuss patient progress, treatment goals, and discharge planning
• Provided emotional support and encouragement to patients, fostering a therapeutic environment conducive to recovery and healing
• Implemented therapeutic activities and recreational programs to promote socialization, skill-building, and emotional expression
• Ensured compliance with facility policies, procedures, and regulatory requirements related to patient care and confidentiality.
• Updated group medical records and technical library to promote smooth office operations.
• Ensured compliance with relevant regulations pertaining to the provision of services.
• Monitored client's activities while at the facility and documented any changes in behavior or attitude.
• Met regularly with clients to review progress towards established goals and objectives.
• Facilitated group sessions designed to address specific issues related to client's mental health needs.
• Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
• Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
• Assisted in determining appropriate referrals for clients to other community agencies or programs.
• Offered crisis intervention techniques when needed.
• Prepared and sent financial statements to support bookkeeping functions.
• Conducted comprehensive interviews with potential clients to determine eligibility for services.
• Resolved customer complaints or answered customers' questions.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Analyzed financial activities of department to share budgetary input with managers.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.
• Guided employees in handling difficult or complex problems.

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• Managed front office administrative tasks, including patient check-in/out,
• appointment scheduling, and answering phone calls and inquiries.
• Verified patient demographic and insurance information, ensuring accuracy and
• completeness in electronic medical records (EMR) systems.
• Coordinated patient referrals, authorizations, and medical records requests in
• accordance with hospital policies and procedures.
• Assisted medical staff with administrative tasks, such as preparing patient
• charts, updating treatment plans, and facilitating communication between
• healthcare providers.