Brianna J. Blackman
San Antonio
Summary
Results-oriented administrative professional with extensive experience in healthcare administration and public health. Recognized for streamlining operational processes and maintaining adherence to industry regulations. Committed to cultivating teamwork and accomplishing organizational objectives through flexibility and dependability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Resident
Baptist Health System, St. Luke’s Baptist Hospital
08.2024 - 12.2024
- Collaborated with cross-functional departments on diverse projects, driving initiatives that improved operational efficiency and supported successful marketing events.
- Supported the Chief Operating Officer in executing process improvements using Lean Six Sigma methodologies, including GEMBA walkthroughs, leading to enhanced workflow efficiency.
- Designed and implemented a comprehensive patient experience guide, resulting in improved patient satisfaction and streamlined navigation through hospitalization.
- Organized and facilitated high-level meetings, including monthly Director meetings and the annual business strategy session, ensuring alignment on goals and strategies.
Patient Access Representative
Baptist Medical Network
04.2023 - 08.2024
- Managed appointment schedules ensuring optimal patient flow and provider efficiency.
- Delivered frontline support by managing check-in/check-out, insurance verification, and appointment scheduling for a high-volume clinic ensuring a seamless experience for patients and minimal disruptions to clinic operations.
- Prepared and submitted daily Time of Service (TOS) batches, assisting the practice manager in maintaining accurate financial records and timely billing resulting in improved operations and reimbursement timelines.
Vaccine Demand Strategist- Contract
CDC Foundation
06.2022 - 10.2022
- Conducted jurisdiction-level quantitative and qualitative analysis of diverse data sources, assessing factors influencing vaccine demand and uptake, including addressing the impact of mis/disinformation.
- Developed and implemented evidence-based behavioral strategies to increase COVID-19 vaccine demand, directly supporting the health department’s vaccination efforts and improving community outreach.
- Cultivated partnerships with government, community-based, faith-based organizations, and stakeholders, empowering them to effectively communicate vaccine messages and expand community trust in vaccination efforts.
Continuity of Operations (COOP) Specialist
Texas Department of State Health Services
11.2021 - 06.2022
- Coordinated the selection and development of recovery strategies for critical agency operations, including designing procedures for effective response and stabilization following significant disruptive events.
- Ensured continuity of operations (COOP) activities met federal and state laws and regulations, safeguarding agency compliance during emergency situations.
- Collaborated with internal programs and external organizations, such as Health and Human Services and Texas Office of Homeland Security, to align business continuity efforts with broader strategic objectives.
Public Health and Safety Coordinator
Texas A&M University- San Antonio
10.2020 - 11.2021
- Supervised the logistics and daily operations of campus clinic, serving as the primary campus liaison to manage schedules, resources, and ensure smooth execution of public health protocol.
- Compiled and delivered weekly reports on testing indicators, including proactive and reactive tests, and tracked positivity rates among on-campus populations providing key insights for executive decision-making.
- Oversaw the logistics of daily COVID-19 test kit pickups from the campus testing center and ensured the timely retrieval of corresponding test results to report to campus compliance, quality, risk, and safety manager.
Education
Master of Healthcare Administration -
Texas State University
San Marcos, TX12.2024
Bachelor of Science - Public Health
Texas A&M University
College Station, TX05.2020
Skills
- Lean Six Sigma
- Relationship Management
- Analytical thinking
- Operational efficiency
- Process improvement
- Quickly learns and applies new concepts
Certification
- Lean Six Sigma Green Belt for Healthcare
- Microsoft Office Specialist Excel Expert Certification
- Microsoft Office Specialist Excel Associate Certification
- HFMA Certified Revenue Cycle Representative
- OSHA Infectious Disease Workplace Safety Health Certification
- FEMA Incident Command System 100.B, 200.B, 700.A 800.B; FEMA IS-1300
- ABBOTT BinaxNOW Ag Card Test Administrator training
- RedCap
- Athena
Timeline
Administrative Resident
Baptist Health System, St. Luke’s Baptist Hospital
08.2024 - 12.2024
Patient Access Representative
Baptist Medical Network
04.2023 - 08.2024
Vaccine Demand Strategist- Contract
CDC Foundation
06.2022 - 10.2022
Continuity of Operations (COOP) Specialist
Texas Department of State Health Services
11.2021 - 06.2022
Public Health and Safety Coordinator
Texas A&M University- San Antonio
10.2020 - 11.2021
Master of Healthcare Administration -
Texas State University
Bachelor of Science - Public Health
Texas A&M University
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