A highly skilled individual with a strong foundation of implementing customer service in the healthcare world. Possesses excellent problem solving skills within every criteria in medical management. Proven track record in improving patient satisfaction by 15%. Very efficient in preparing medication orders given by physicians and pharmacists. Has great social verbal and written communication abilities with extensive knowledge on medications, SIG codes and billing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering up to 100+ prescriptions a day and insurance or billing information into patient profiles
- Compounded wide varieties of sterile to non sterile medications, gels/creams, troches, liquid solution, suppositories, IV bags, etc.
- Handled sync prescriptions for patients to have their medications on a monthly to 90 day cycle.
- Communicated effectively with dr offices and insurance companies to insure patients needs are met.
- Counted prescriptions effectively including controlled prescriptions.
- Prepare & present treatment plans with financial options to assist patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Educated patients on their medical options available.
- Filled & dispensed prescriptions quickly & accurately.
- Compounded wide varieties of prescription in a lab for safety.
- Assisted with vaccinations for all ages and all vaccines.
- Checked in patients daily for vaccines/blood pressure check needs.
- Ensured confidentiality of patients.
Hospital experience