Brianna Boatswain
Atlanta,GA
Summary
Conscientious and versatile social worker specializing in children, youth, and family dynamics, with experience supporting individuals living with HIV through housing case management. Skilled in trauma-informed interventions that promote client stability, wellness, and self-sufficiency. Successfully managed a caseload of 20 clients, including coordinating Tenant-Based Rental Assistance (TBRA) in compliance with HUD guidelines. Experienced in family and child welfare, crisis counseling, and domestic violence advocacy, with strong competencies in documentation, administrative support, classroom management, and community networking. Certified in CPR and First Aid. Licensed Master Social Worker (LMSW), Georgia — exam scheduled June 16, 2026. Committed to client empowerment through resource coordination and evidence-based practice.
Overview
3
3
years of professional experience
Work History
Part Time Event Staff and Security
S.A.F.E. Management
Atlanta. GA
04.2023 - Current
- Ensured secure operations at Mercedes-Benz Stadium by monitoring entry and exit points, operating metal detectors, and enforcing strict access control for events hosting over 100,000 guests at a time.
- Responded rapidly and effectively to emergencies and disturbances, utilizing crisis intervention training while collaborating with law enforcement and event personnel to de-escalate situations and protect public safety in high-capacity environments.
- Delivered exceptional event security and customer service by managing crowd control, traffic flow, and parking operations, while documenting incidents with detailed, accurate reports for supervisory review.
Enhanced Housing Case Manager
Aid Atlanta, INC.
Atlanta, GA
02.2025 - 04.2026
- Oversaw a caseload of 20 clients dealing with housing instability, delivering personalized guidance to facilitate achievement of sustainable housing solutions.
- Analyzed housing conditions and assessed tenant eligibility for TBRA, ensuring adherence to HUD guidelines.
- Reviewed and processed TBRA funding applications, focusing on compliance with federal housing standards and program requirements.
- Managed landlord mediation, lease negotiations, and supportive referrals to ensure successful housing placements and retention.
- Maintained precise records and delivered timely reports in client files, facilitating compliance with audit standards.
- Engaged with multidisciplinary teams, comprising healthcare and social service professionals, to ensure client stability and support pathways to self-sufficiency.
- Developed and implemented housing education programs to equip clients with tools for successful navigation of rental markets and tenancy maintenance.
- Monitored alignment of housing services with regulatory requirements and agency best practices to uphold quality standards.
Crisis Counselor II
Behavioral Health Link
Atanta, GA
08.2024 - 02.2025
- Deliver immediate, compassionate crisis support via phone, text, and chat, ensuring safety, stabilization, and de-escalation.
- Conduct risk assessments and implement appropriate interventions, including safety planning and emergency response coordination.
- Connect individuals to community resources and mental health services, supporting continuity of care and follow-up.
- Collaborate with multidisciplinary teams and maintain accurate, compliant documentation while applying trauma-informed, culturally competent care.
7th Grade Biology Teacher
The Rise Schools
East Point, GA
07.2023 - 05.2024
- Designed and delivered engaging, standards-aligned biology lessons, incorporating interactive lectures, virtual labs, simulations, and hands-on experiences—including frog dissection—to deepen student understanding.
- Developed dynamic curriculum and classroom materials that increased student participation, fostered scientific curiosity, and simplified complex biological concepts.
- Provided individualized academic support and mentorship, strengthening students’ research skills, critical thinking, and mastery of scientific principles.
- Maintained a structured, safe, and inclusive learning environment by reinforcing classroom expectations, promoting lab safety protocols, and managing time effectively for instruction and assessment.
Education
Master of Arts - Social Work
University of South Carolina
Columbia, SC05-2017
Master of Arts - Social Work
North Carolina A&T State University
Greensboro, NC05-2016
Skills
- Cognitive Behavioral
Therapy (CBT) - Trauma-Informed Care
- Substance Use Counseling
- Domestic Violence Intervention and Advocacy
- Psychoeducation and Supportive Counseling
- Case Management and Care
Coordination - Intake Assessments and
Client Needs Assessment - Treatment Planning and
Discharge Planning - Crisis Intervention and Emergency Response
- Referral Coordination and
Community Resource
Linkage - Case Documentation and
Case Notes - High-Risk Population
Identification - Direct Client/Patient Care
- Shelter Coordination and
Resource Management - Strong Communication and
Active Listening - Conflict Resolution and De-
escalation - Cultural and Multicultural
Competence
- Empathy and Rapport
Building - Leadership and Professional
Collaboration - Adaptability and Critical
Thinking - Ethical Practice and
Mandated Reporting - Electronic Health Records
(EHR): eCW, AthenaOne,
E2Fulton - HMIS (Homeless
Management Information
System) - Microsoft Office Suite
(Word, Excel, PowerPoint Calendar) - Adobe Suite
- Documentation, Filing, and
Records Management - CPR and First Aid
- Mandated Reporter
Training - HIV 101 Training
- Research and Analytical
Skills - Public Speaking and
Professional Writing - Program/Manual
Development - Community Outreach and
Networking
Timeline
Enhanced Housing Case Manager
Aid Atlanta, INC.
02.2025 - 04.2026
Crisis Counselor II
Behavioral Health Link
08.2024 - 02.2025
7th Grade Biology Teacher
The Rise Schools
07.2023 - 05.2024
Part Time Event Staff and Security
S.A.F.E. Management
04.2023 - Current
Master of Arts - Social Work
University of South Carolina
Master of Arts - Social Work
North Carolina A&T State University
Internships
Intern – Juvenile Justice Department (Camp Aspen), The University of South Carolina, Columbia, SC
August 2016 – May 2017
- Provided substance abuse treatment, grief counseling, tutoring, and other client support services to male clients ages 12-18.
- Applied classroom knowledge to practical scenarios, completing projects and reports efficiently.
- Developed strong organizational, time management, and communication skills while collaborating in team meetings.
- Contributed research findings and insights to support departmental programs and initiatives.
Intern – Salvation Army Center of Hope, North Carolina A&T State University, Greensboro, NC
August 2015 – May 2016
- Assisted with the Housing First Initiative, organizing events, support groups, and resource distribution.
- Supported project teams with research, data collection, and administrative tasks, applying practical skills and software knowledge.
- Ensured safety protocols and efficient management of food, clothing, and other resident resources.
- Contributed ideas to problem-solving initiatives and gained hands-on experience in homelessness prevention programs.