Brianna Bobino
Richmond ,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
ATT
Remote
12.2022 - Current
- Respond to incoming calls and messages promptly, maintaining a high level of professionalism and empathy.
- Provide real-time technical support to customers experiencing issues with AT&T products and services, such as internet, cable, and phone services.
- Troubleshoot technical problems over the phone, chat, or email, guiding customers through step-by-step solutions. Assist customers in configuring and setting up their devices, including modems, routers, and smartphones.
- Diagnose a variety of technical problems, including connectivity issues, hardware malfunctions, and software errors.
Returns Clerk
Nellis Auction
Katy, TX
08.2023 - 02.2025
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Education
High School Diploma -
Knowledge First Empowerment Academy
Skills
- Data entry
- Medical billing
- Claims
- Customer Service
- Call Center Operations
- Remote Operations
- HIPAA
- Medical Terminology
- Problem-Solving
- Time management
- Inbound/Outbound
- De-escalation Techniques
- Technical Troubleshooting
- Time Management
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Timeline
Returns Clerk
Nellis Auction
08.2023 - 02.2025
Technical Support Representative
ATT
12.2022 - Current
High School Diploma -
Knowledge First Empowerment Academy