Brianna Bolden

Managed operations at a juvenile detention center for youth.

Monitored accessibility of safety resources.

Demonstrated empathy and support for young individuals.

Overcame emerging obstacles and challenges.

Demonstrated exceptional communication skills.

• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Kept patient records accurate, facilitating seamless information retrieval across various departments.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Maintained composure in high-pressure scenarios.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.