Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianna Bonilla

Wheatley Heights

Summary

I’m a driven and enthusiastic professional with over a year of experience in retail, leadership, and cold calling. Being bilingual, I excel at building strong relationships and solving problems, always focused on delivering excellent customer service. I’m skilled at leading teams, staying organized, and managing my time to meet deadlines. I take pride in my strong work ethic and excellent attendance record, and I’m committed to creating positive experiences for both customers and coworkers.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Mosquito Joe
05.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Closing Manager

AMVETS
01.2022 - 04.2024
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.

Office Assistant

Prince and Associates Realty
03.2022 - 02.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Sales Associate

Marshalls
08.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Target
02.2020 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Kellenberg Memorial High School
Uniondale, NY
2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Client relations

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Mosquito Joe
05.2024 - 12.2024

Office Assistant

Prince and Associates Realty
03.2022 - 02.2023

Closing Manager

AMVETS
01.2022 - 04.2024

Sales Associate

Marshalls
08.2021 - 01.2022

Sales Associate

Target
02.2020 - 08.2020

Kellenberg Memorial High School

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Brianna Bonilla