Brianna Borrero
Port Reading
Summary
Results-driven shift leader with 4+ years of experience in fast-paced retail and food service environments. Skilled in team leadership, customer service, and daily operations management. Proven ability to train staff, handle high-volume workflows, and maintain strong customer satisfaction. Currently pursuing a degree in Business Administration with a strong interest in growth and leadership opportunities.
Overview
5
5
years of professional experience
Work History
Shift Leader
D'Orsi’s Bakery
10.2021 - Current
- Led daily shift operations, ensuring smooth workflow and team coordination
- Supervised and supported staff to maintain high performance and efficiency
- Handled and processed customer orders accurately in a fast-paced environment
- Delivered excellent customer service in person and over the phone
- Trained new employees on procedures, customer service, and store operations
- Managed cash handling, register operations, and daily transactions
- Prepared and baked products while maintaining quality and consistency standards
- Resolved customer concerns professionally to ensure a positive experience
- Maintained cleanliness and compliance with food safety standards
Shift Leader
Starbucks
02.2021 - 09.2021
- Led shift operations, delegating tasks and ensuring efficient store performance
- Supervised and supported baristas during high-volume periods
- Delivered exceptional customer service while maintaining brand standards
- Handled cash management, deposits, and register operations
- Trained new team members on drink preparation and customer service
- Maintained store cleanliness, organization, and food safety compliance
- Resolved customer issues quickly to maintain a positive experience
Cashier
JCPenney
11.2020 - 02.2021
- Delivered high-quality customer service in a fast-paced retail environment
- Processed transactions accurately, including cash, card, returns, and exchanges
- Promoted store credit cards and rewards programs to drive sales
- Assisted customers with product selection and locating items on the sales floor
- Handled customer concerns professionally to ensure a positive shopping experience
- Maintained clean and organized checkout and sales areas
- Collaborated with team members to support daily store operations and efficiency
Education
Associate of Science - Business Administration
Middlesex College
05.2026
High School - undefined
Woodbridge High School
06.2022
Skills
- Customer Service & Client Relations
- Leadership & Team Management
- Cash Handling & POS Systems
- Problem Solving
- Time Management
- Communication
- Conflict Resolution
- Organization & Multitasking
- Retail Sales
- Attention to Detail
Timeline
Shift Leader
D'Orsi’s Bakery
10.2021 - Current
Shift Leader
Starbucks
02.2021 - 09.2021
Cashier
JCPenney
11.2020 - 02.2021
High School - undefined
Woodbridge High School
Associate of Science - Business Administration
Middlesex College