Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kayla Mckey
Open To Work

Kayla Mckey

Katy,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Shift LeaderCrew Member / Shift LeaderFront Staff / Front Manager

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Katy, TX, USKaty, TX
Open to relocation: No

Salary Range

$15/hr - $1000/hr

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionFlexible work hoursPaid time off401k match

Summary

Dynamic customer service professional with 7+ years of experience in fast-paced environments. Skilled in conflict resolution, process improvement, POS systems, and delivering high-quality customer support. Proven ability to lead teams, train staff, maintain safety and cleanliness standards, and manage high-volume workloads. Strong communication, problem-solving, and organizational skills that consistently drive customer satisfaction and operational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Leader

Mini So
Katy, TX
09.2025 - Current
  • Supervised team operations to ensure adherence to safety protocols and quality standards.
  • Trained new employees on operational procedures and customer service expectations.
  • Managed inventory levels, placing orders as necessary to maintain stock availability.
  • Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
  • Completed cash and credit card transactions accurately using POS software.

Crew Member / Shift Leader

Dunkin' Donuts
Katy, TX
11.2024 - 07.2025
  • Lead crew members during shifts, ensuring effective station assignments and timely breaks.
  • Maintain cleanliness and organization of the front, back, and counter areas before, during, and after shifts.
  • Oversee inventory management, including organizing and restocking deliveries.
  • Provide excellent customer service while managing busy periods, ensuring client satisfaction.

Delivery Associate

Amazon - Prolific Logistics
Katy, TX
07.2024 - 11.2024
  • Followed established routes and delivery schedules to ensure timely deliveries.
  • Loaded, unloaded, and inspected delivery vehicles for safety and accuracy.
  • Operated delivery vehicle in compliance with safety regulations, working efficiently in high-pressure environments.

Arcade Attendant / Team Lead

Andretti Indoor Karting & Games
Katy, TX
12.2022 - 06.2024
  • Trained and mentored new staff on arcade operations, customer service standards, and safety protocols.
  • Supervised daily operations, including opening/closing procedures and troubleshooting guest issues.
  • Ensured efficient workflow and high customer satisfaction across the arcade floor.
  • Assisted in inventory checks and maintained productivity during peak hours.

Front Staff / Front Manager

La Crawfish
Katy, TX
12.2019 - 03.2023
  • Led front-of-house operations, including supervising opening/closing procedures and ensuring a clean, organized work environment.
  • Trained new employees on counter procedures and customer service best practices.
  • Managed cash handling and maintained drawer accuracy during shifts.
  • Delivered excellent service, ensuring customer satisfaction and repeat business.

Education

High School Diploma -

Mayde Creek High School
Houston, TX
05-2021

Pharmacy Technician Trainee Program - Pharmacy

Stepful
05-2025

Skills

  • Customer Service & Client Relations
  • Team Leadership & Staff Training
  • Time Management & Multitasking
  • Conflict Resolution & Problem Solving
  • Inventory Management & Organization
  • Facility Maintenance & Safety Standards
  • Cash Handling & Financial Management
  • Strong Communication Skills
  • Flexible & Adaptable in Fast-Paced Environments
  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Creative problem solving
  • Customer service management
  • Conflict resolution
  • POS system operation
  • Sales and upselling
  • Role modeling
  • Daily workflows

Certification

  • Safety Certification
  • Pharmacy Technician Trainee License

Timeline

Shift Leader

Mini So
09.2025 - Current

Crew Member / Shift Leader

Dunkin' Donuts
11.2024 - 07.2025

Delivery Associate

Amazon - Prolific Logistics
07.2024 - 11.2024

Arcade Attendant / Team Lead

Andretti Indoor Karting & Games
12.2022 - 06.2024

Front Staff / Front Manager

La Crawfish
12.2019 - 03.2023

High School Diploma -

Mayde Creek High School

Pharmacy Technician Trainee Program - Pharmacy

Stepful

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